Service Extension Representative

3 weeks ago

Milwaukee, United States The Salvation Army Central Territory Full time
Job Description

The Salvation Army's Wisconsin and Upper Michigan Division is located in Wauwatosa, Wisconsin. The division is home to 26 Worship and Community Centers (Corps), 67 service extension units, a camp, as well as multiple homeless shelters, thrift stores and food pantries. Service extension units are branches of The Salvation Army in communities where Corps are not located but service is provided by committees of volunteers. As a whole, our organization is made up of thousands of officers, soldiers, adherents, employees, volunteers and other individuals all working together to bring the Gospel of Jesus Christ to all people, as well as working to meet the physical needs of those less fortunate. The Salvation Army Wisconsin and Upper Michigan Division is the administrative unit which provides services to people in need in Wisconsin and Upper Michigan. We are an organization dedicated to Doing the Most Good in your community Apply now

The Service Extension Representative creates and maintains a Salvation Army presence in communities not served by a Corps by providing emergency assistance for the body and spiritual care for the soul. Provides direction to Service Extension Volunteers in the distribution of emergency assistance and enhances corporate donor relationships within the service area.

About the role:

  • Participates with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
  • Works with volunteer consultants throughout the service area to recruit and fill vacancies on Service Unit rosters, i.e., Chairpersons, Kettle Coordinators, Disaster Coordinators, Recruits, trains, and manages volunteers as needed for all program services.
  • Ensures ongoing training for Service Extension Unit volunteers and schedules regional meetings with Service Extension volunteers and Corps Community personnel.
  • Participates in community planning and/or organizing activities, designated as relevant to the objectives of the Service Extension Department.
  • Explains the function of the Service Extension Department to the communities served through participation in community groups or activities, dealing with the social problems of individuals or families, and develops relationships with professional and administrative personnel in public, private, or civic groups.
  • Provides direction, guidance and resource information through regular personal visits, correspondence and phone calls with Service Extension volunteers.
  • Monitors Service Extension Unit expenditures versus their budget allocations on a regular basis. Ensures that Service Extension Unit volunteers adhere strictly to fiscal guidelines.
  • Manages the Christmas Kettle Campaign(s) for the service area. Promotes special fund-raising activities in designated Service Extension areas and encourages volunteer involvement in Christmas Kettles and other special events. Also has the ability to hire Seasonal Kettle Coordinators with the SE Directors blessing.
  • Provides client casework when necessary.
  • Provides advice and assistance in responding to disasters in cooperation with Emergency Disaster Services.
  • Participates on behalf of The Salvation Army in United Way budget hearings within the region, providing required information on programs and services, and encourages local volunteer participation.
  • Maintains firm understanding of the Emergency Food Services Program (EFSP) and either personally attends or recruits volunteers to attend county EFSP meetings, and access funds when available.
  • Provides a monthly calendar of events for scheduled activities.
  • Maintains a file of regional success stories to be used in Army communications.
  • Maintains a listing of corporations within the service region; shares this with the Grant Writer for possible funding to support local programs.
Education: High school diploma or equivalent

Experience: At least three years of work and/or educational experience in social work, marketing or account management.

OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid Wisconsin driver's license with clearance to drive from TSA's insurance.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army's brand promises to Do theMost Good® - and it's our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :
  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, dental, vision, life, disability
    • Discounts available for pet insurance, auto insurance, and home insurance


Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Non-Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 90 days of employment. If the completion of a 90-day waiting period occurs on the first day of the calendar month, coverage will begin on that day.

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