Senior Account Manager, Client Services

5 days ago

Dorchester Center, United States 829 Studios Full time
The Senior Account Manager will serve as the primary point of contact for assigned clients and will be responsible for managing and growing these relationships for 829's B2B, B2C, and D2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including SEM, Facebook, SEO, Social Media and web analytics. The ideal candidate for this role has a strong general marketing background, superior presentation and communication skills, and demonstrated, hands-on experience managing media, PPC, or other digital channels.

What You'll Do
  • Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.
  • Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.
  • Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts
  • work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates
  • Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.
  • Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis
  • Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.
  • Ensure speed and accuracy across all client correspondence
  • Work closely with leadership team to regularly review account performance and identify opportunities for account growth
  • Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.
  • Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing.
  • Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as senior account lead and/or strategy lead for new business presentations
  • Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
  • Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions
What You'll Bring
  • Minimum of 5 - 7 years of experience in marketing account management in an agency
  • Strong knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.
  • Experience with project management tools and software.
  • Proven track record of driving revenue growth and developing long-term client relationships.
  • A "lean in" personality willing to immerse themselves in learning the client's business
Benefits and Perks We Provide
  • Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, CA, and CO.
  • Paid Time Off. Receive generous paid vacation benefits that increase each year you're with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
  • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
  • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
  • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
  • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for dental, and the option to participate in the FSA program.
  • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
  • Continuing Education. Receive a personal budget to attend events and conferences.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic - a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams', we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation's top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.

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