Customer Service Associate

1 month ago


Traverse City, United States Manthei Construction Full time
Position Summary:

Customer Service Associate

The Opportunity

Are you passionate about helping customers? Can you successfully represent the spirit of a caring, fun and growing company? You will be supporting our internal team, along with call in and onsite customers ordering or obtaining supplies. Being part of the Manthei Supply Sales Team, you'll provide our customers and employees with an unparalleled level of service and support.

We offer full-time, steady seasonal work. Regular wage reviews and skill enhancement training is provided to learn, grow, and increase wages. Additionally, we offer a full benefits package, including excellent health insurance, paid time off, paid holidays, partial paid leave, access to our onsite success coach, 401k employer match, product discounts, and more

Essential Duties and Responsibilities:
  • Welcoming guests into our facility
  • Being the front line voice of our company, answering all incoming calls
  • Proactively communicate with customers regarding their orders, deliveries and inquiries
  • Assist our customers with orders, product selection and needs pertaining to our inventory and services offered.
  • Discern customer needs, convey clear answers and direction to solve requests
  • Accurately process and invoice customer orders
  • Communicating with Store Manager and other areas to facilitate customer needs
  • Maintaining sales displays and stocking in sales office
  • Keep store areas clean and organized
  • Proactively communicate with customers regarding their orders, deliveries and inquiries
  • Develop relationships and act as a concierge between Manthei customers and partnered vendors
Licenses or Certifications
  • Valid driver's license
Education and Experience
  • High School Diploma or GED. No prior experience required. Knowledge of general office equipment, multi-line telephone systems and other applicable computer-based and smart phone applications is a plus.
Attributes
  • Exceptional attention to detail skills
  • Strong organizational skills
  • Flexibility in work style as well as type of work performed
  • Customer service skills along with ability and willingness to learn our products
  • Ability to learn basic equipment operation for loading and yard organization


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