Customer Care Coordinator

4 weeks ago

Trenton, United States Dynamix Physical Therapy Full time

Job Position: Customer Care Coordinator (CCC) Reports to: Operational Support Director Full-time or Part-time: Full-time Job Description: Create a 'wow' experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times. Accountability: Engage with customer upon entering the clinic with direct eye contact and conversation Answer the phone promptly and with a smile Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet Check patient in WebPT on arrival and collect patient payment Balance payment log with collections daily Schedule out the entire POC with the patient on their first visit or when a new script is provided Monitor auth board in G-Drive daily Go into the reception area with the new patient and explain all registration paperwork including patient liability Scan all registration information, script, cc of insurance card, and driver's license in patients' chart Support patients with billing questions Courtesy call IE patients the day before eval Communicate with referrals to collect script, demographic, and insurance information on patients Work tasks daily Send charts as requested to authorized recipients Inform therapists of schedule changes throughout the day Collect inventory of all supplies for the clinic weekly for ordering Run Missed Notes Report at list 2 times a week and give to therapist Review Delayed Claims Report every morning Complete the Daily Stat Grid to create weekly targets Maintain the % Prescribed Tracking Spreadsheet Complete the Marketing Tracking Spreadsheet daily Review and report to billing on monthly statement reviews Maintain grid sheets daily Monitor clinic for cleanliness and neatness continuously Always maintain a paperless goal and a neat workspace Always maintain HIPAA compliance Attend and participate in Training Camps and company events Personality Traits Highly Organized Friendly and interactive Punctual Flexible Dedicated Dynamix Physical Therapy is an equal-opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. An extensive orientation program. Paid Time Off (PTO). Health, Dental, and Vision insurance; Life insurance; Prescription coverage. A 401(k) retirement plan with company match. Short and Long Term Disability. Personal and Family Medical Leave.

by Jobble

  • Customer Care Coordinator

    1 month ago

    Trenton, United States Dynamix Physical Therapy LLC Full time

    Job DescriptionJob DescriptionJob Position:Customer Care Coordinator (CCC)Reports to:Operational Support DirectorFull-time or Part-time:Full-time Job Description:Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and...

  • Patient Care Coordinator

    2 days ago

    Trenton, United States Professional Physical Therapy Full time

    Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a part time Patient Care Coordinator. As a part time Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer...

  • Staffing Coordinator

    2 weeks ago

    Trenton, United States Complete Care at Mercerville Full time

    Complete Care at Mercerville - Now Hiring: Staffing Coordinator Complete Care at Mercerville 2240 Whitehorse Mercerville Road Mercerville, NJ 08619 Complete Care at Mercerville is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers and see why being a Staffing Coordinatoris your dream...

  • Staffing Coordinator

    2 weeks ago

    Trenton, United States Avant Rehabilitation & Care Center Full time

    Avant Rehabilitation & Care Center 1314 Brunswick Avenue Trenton, NJ 08638 (609) 656-9291 **NOW HIRING: Staffing Coordinator** Staffing Coordinator Benefits: - Competitive Pay - Generous PTO - 1199 Benefits Package (Full-Time and Part-Time) - Company Perks - Employee Recognition Programs - Team Like Atmosphere Staffing Coordinator Duties &...

  • Patient Care Coordinator

    2 weeks ago

    Trenton, United States Optum Full time

    Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burlington, Ocean, Monmouth, and Camden counties. We have over 60 locations and 180 board certified medical providers specializing in Adult Medicine, Pediatrics, ENT, Foot & Ankle, Gastroenterology, Rheumatology, Cardiology, Behavioral Health,...

  • Patient Care Coordinator

    3 weeks ago

    Trenton, United States Earlens Corporation Full time

    Are you ready to embark on a dynamic career journey that blends cutting-edge technology with compassionate patient care? Join our team as an Patient Care Coordinator and be at the forefront of revolutionizing how we serve our community. Position Summary: As the Patient Care Coordinator (PCC), you'll be at the heart of our operations, reporting to the...

  • Assistant Director of Resident Care

    1 month ago

    Trenton, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively seeking an Assistant Director of Resident Care to join our team. The Assistant Director of Resident Care will work directly with the Director of Resident Care to assist in managing day-to-day functions. It is the responsibility of the Assistant to train, supervise and schedule care staff members as well...

  • Assistant Director of Resident Care

    1 day ago

    Trenton, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively seeking an Assistant Director of Resident Care to join our team. The Assistant Director of Resident Care will work directly with the Director of Resident Care to assist in managing day-to-day functions. It is the responsibility of the Assistant to train, supervise and schedule care staff members as well...

  • Care Navigator

    2 weeks ago

    Trenton, United States Oaks Integrated Care Full time

    Join our team today and immerse yourself in a rewarding career for years to come! As Care Navigator, you will work with our Access and Admissions teams to facilitate linkage into our many clinical mental health and substance use treatment programs. You will consider a variety of treatment needs and assist individuals in navigating the treatment continuum....

  • Care Navigator

    2 days ago

    Trenton, United States Oaks Integrated Care Full time

    Join our team today and immerse yourself in a rewarding career for years to come! As Care Navigator, you will work with our Access and Admissions teams to facilitate linkage into our many clinical mental health and substance use treatment programs. You will consider a variety of treatment needs and assist individuals in navigating the treatment continuum....

  • Care Navigator

    2 weeks ago

    Trenton, United States Oaks Integrated Care Inc. Full time

    Join our team today and immerse yourself in a rewarding career for years to come! As Care Navigator, you will work with our Access and Admissions teams to facilitate linkage into our many clinical mental health and substance use treatment programs. You will consider a variety of treatment needs and assist individuals in navigating the treatment continuum....

  • Care Navigator

    2 days ago

    Trenton, United States Oaks Integrated Care Inc. Full time

    Join our team today and immerse yourself in a rewarding career for years to come! As Care Navigator, you will work with our Access and Admissions teams to facilitate linkage into our many clinical mental health and substance use treatment programs. You will consider a variety of treatment needs and assist individuals in navigating the treatment continuum....

  • Customer Care Representative-Temporary

    1 week ago

    Trenton, United States Conduent Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Care Representative-Temporary

    22 hours ago

    Trenton, United States Conduent Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Webfocus Reporting Consultant

    2 weeks ago

    Trenton, United States IT Customer Service - POST Full time

    **Job title: WebFocus reporting Consultant** **Location: Trenton, NJ** The consultant will be responsible for evaluating how the existing reports are written, determining what fields were used, analyzing the report structure, as well as designing, coding and testing each of the reports. The consultant will be involved in maintaining (including production...

  • Marketing Coordinator

    1 week ago

    Trenton, United States Lennar Corp., Full time

    Overview Welcome Home! Build your career with Lennar! As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar,...

  • Store Customer Experience Coordinator- Tinton Falls

    1 month ago

    Trenton, United States TD Bank Group Full time

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Store Customer Experience Coordinator- Tinton Falls (MR), NJ (20 hrs)** 349190BR Retail Banking Customer Service Tinton Falls , NJ February 11, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank**...

  • MDS Coordinator

    3 weeks ago

    Trenton, United States Swift Staffing Group Full time

    We are searching for an MDS coordinator to assess and monitor residents' health and wellbeing according to the RAI and in line with other legislation. In this role, you will perform care area assessments and care planning process plans, and ensure that our residents' wellbeing and health are being monitored and recorded.To ensure success as an MDS...

  • MDS Coordinator

    2 days ago

    Trenton, United States Swift Staffing Group Full time

    We are searching for an MDS coordinator to assess and monitor residents' health and wellbeing according to the RAI and in line with other legislation. In this role, you will perform care area assessments and care planning process plans, and ensure that our residents' wellbeing and health are being monitored and recorded.To ensure success as an MDS...

  • Director of Resident Care

    1 month ago

    Trenton, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively hiring for a Director of Resident Care to join our team. The Resident Care Director is responsible for coordinating resident care to ensure residents remain as independent as possible for as long as possible. The Resident Care Director will assist residents and their families in maintaining the physical...