Program Associate- Cardiology
1 week ago
Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment.
Performs duties of a confidential nature. Works under general guidance
and supervision. Responsibilities may include communication and coordination with all levels of internal and external
customers, receiving and
screening calls, correspondence and/or
visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed.Description: Minimum Education
High School Diploma or GED
(Required)
Minimum Work Experience
1 year Related experience
(Required)
Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Strong organizational skills.
Functional Accountabilities
Administrative Support
Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.
Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.
Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.).
Independently research, develop, and compose presentation materials and speeches in a variety of settings.
Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions
Program Coordination
Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Program Knowledge
Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments.
Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks.
Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations.
Explain and interpret program information to clients/customers and staff.
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
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