Service Planner

3 weeks ago

Plainfield, United States Western Express Full time
It's fun to work in a company where people truly BELIEVE in what they're doing If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family

Job Description:
  • Manage incoming driver inquiries efficiently and provide assistance with driver inquiries.
  • Initiate daily repair orders and collaborate directly with technicians for necessary repairs, preferably with some mechanical understanding.
  • Preference for familiarity with Transman software (knowledge of VRMS coding is a plus).
  • Maintain a courteous and positive demeanor; effective communication is essential.
  • Excel in multitasking and maintain high levels of organization within a fast-paced workshop.
  • Proficient computer skills and accurate typing abilities are necessary.
  • Complete essential documentation and reports promptly, including DOT inspection reports and addressing DOT violations.
  • Adhere to commitments and meet deadlines consistently.
Requirements:
  • Adaptability to thrive in a fast-paced setting.
  • Demonstrate proactive problem-solving abilities.
  • Excellent oral communication skills with team members and supervisors.
  • Exceptional attention to detail.
  • Demonstrated superior customer service capabilities.
  • Proficiency in computer usage.
  • Compensation commensurate with experience.


Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace.

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