See more Collapse

Member Service Representative I/II

1 month ago

Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time
BRANCH LOCATION

Harry Deitchman PJM Center

312 N. Martin Luther King Boulevard,

Baltimore, MD 21201

****INCLUDES SATURDAYS****

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

POSITION SUMMARY:

MSR I:

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquires face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II:

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquires face to face. Provides a variety of transactional services for members' accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

NECESSARY SKILLS

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Listening Skills

Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential ""sounding board"" that allows others to sort through and clarify their own feelings and needs.

Routine Account-Related Requests

Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.

Dependability

Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.

Quality of Work

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION
  • High School Diploma (general studies) - Required
  • General Education Degree (GED) - In Lieu of H.S. Diploma
EXPERIENCE
  • Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience - Required
  • Member Service Representative I - Twelve (12) Financial Services Background - Preferred
  • Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred
ADDITIONAL EXPERIENCE AND/OR QUALIFICATIONS
  • Proficient in the lending process including input, funding, maintenance.
  • Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position
  • Assist with lending up to and including imputing: funding and maintenance of loans.
  • Proficient written and oral communication skills
  • Participation in Business Development activities - REQUIRED

ADDITIONAL REQUIREMENTS

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

We have other current jobs related to this field that you can find below

  • Account Service Representative I/ii

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    **MECU CREDIT UNION** MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. MECU is...

  • Member Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionBRANCH LOCATIONHarry Deitchman PJM Center 312 N. Martin Luther King Boulevard, Baltimore, MD 21201****INCLUDES SATURDAYS****MECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets...

  • Member Service Representative I/ii

    3 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    **Company Summary**: MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our...

  • Member Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Company Summary: MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our...

  • Member Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Company Summary: MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our...

  • Account Service Representative I/II

    1 week ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionMECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000...

  • Account Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionMECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000...

  • Member Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionCompany Summary:MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services.MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that...

  • Member Service Representative I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionCompany Summary:MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services.MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that...

  • Customer Service Team Member

    2 weeks ago

    Baltimore, United States I Am Champions LLC Full time

    I Am Champions LLC has launched our new location in the heart of Baltimore and we are looking to fill positions. I Am Champions LLC is a Michigan, based Company, We specialize in marketing, sales, customer service, and management nationwide. A customer service representative, or team member, will act as a liaison, provide service information and resolve any...

  • Customer Service Representative

    3 weeks ago

    Baltimore, United States I Am Champions LLC Full time

    I Am Champions LLC is a Michigan, based Company, We specialize in marketing, sales, customer service, and management nationwide. At I am Champions, we believe in creating great experiences for our customers while, working in a fun, exciting culture. As a leader in telecom energy, we're committed to excellence and innovation. Join our team where your talents...

  • Ccs Administrative Assistant Ii

    3 weeks ago

    Baltimore, United States Service Coordination, Inc. Full time

    **SCI Summary**: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model. **Position Summary**:...

  • Universal Member Service Representative I

    7 days ago

    Baltimore, United States Johns Hopkins Federal Credit Union Full time

    If you are ready to make a change and move ahead in your career, look no further than Johns Hopkins Federal Credit Union. JHFCU is currently seeking a full-time Universal Member Service Representatives for the Bayview Branch location. Our Universal Reps excel at building strong relationships with our members, by guiding them toward solutions that meet their...

  • Teller I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    BRANCH LOCATIONHeadquarters Branch One South Street Baltimore, MD 21202 ***SATURDAY WORK HOURS INCLUDED***MECU CREDIT UNION MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore,...

  • Teller I/ii

    5 days ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    **BRANCH LOCATION** **Harry Deitchman PJM Branch** 312 N. Martin Luther King Jr. Blvd. Baltimore, MD 21215 **Includes Saturday Hours** **MECU CREDIT UNION** MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and...

  • Teller I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionBRANCH LOCATIONHeadquarters BranchOne South StreetBaltimore, MD 21202***SATURDAY WORK HOURS INCLUDED***MECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in...

  • Teller I/II

    4 weeks ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    BRANCH LOCATIONHarry Deitchman PJM Branch 312 N. Martin Luther King Jr. Blvd. Baltimore, MD 21215 ***Includes Saturday Hours***MECU CREDIT UNION MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic...

  • Field Service Engineer II

    2 days ago

    Baltimore, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Complaint Investigator I-iii

    2 weeks ago

    Baltimore, United States State of Maryland Full time

    **Introduction**: - This is a Special Appointment position that serves at the pleasure of the appointing authority **GRADE**: ***_Salary Guidelines Apply**_** Complaint Investigator I- grade 14 $52,240- $54,161/year, with potential progression to $80,551/year Complaint Investigator II - grade 15 $55,606- $85,951/year Complaint Investigator III - grade...

  • Teller I/II

    3 weeks ago

    Baltimore, United States Municipal Employees Credit Union Of Baltimore Inc. Full time

    BRANCH LOCATIONHarry Deitchman PJM Branch312 N. Martin Luther King Jr. Blvd.Baltimore, MD 21215***Includes Saturday Hours***MECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic...