Assistant Operations Manager

1 week ago


Portland, United States Hyatt Regency Portland Convention Center Full time

WE ARE LOOKING FOR an Assistant Operations Manager focused in Rooms Job Summary: The Hyatt Regency Portland at the Oregon Convention Center is seeking a dynamic and experienced Assistant Operations Manager to join our team. The Assistant Operations Manager effectively and proactively monitors the daily functions of the Operations teams. This role will focus on supporting the Rooms Department, including the Front Office and Housekeeping Departments.This leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest experience. Responsibilities include but not limited to: Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement Ability to assist the hotel in reaching service scores on our guest surveys Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities Support Operations leaders in proactively reviewing staffing and equipment needs Responsible for maintaining a high energy, positive, professional appearance Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget Performing daily walk-throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards



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