PRN Clinic Operations Representative: Monday

1 month ago

Silver Spring, United States Children's National Hospital Full time
Please read full description before applying to the position.

The PRN Clinic Operations Representative (PRN-COR) provides assistance to outpatient clinics and regional outpatient centers, so you must be flexible to travel to our different locations within the DMV area. Duties may include but are not limited to: scheduling appointments, registering patients, making and answering phone calls, obtaining and uploading medical records and documentation, and collecting and verifying demographic and insurance information to ensure accuracy. The coverage needs for this position are 40-hours per week, Monday through Friday. Hours of operations for Ambulatory outpatient clinics vary in the window of 7:00 am to 6:00 pm (all shifts are 8.5 hours). Your own mode of transportation is required. See below for an outline of our Ambulatory locations:

DC
  • Children's National Sheik Zayed (Main) Campus
  • Children's National Friendship Heights
  • Children's National Cardiology @ Tenleytown
Maryland
  • Children's National Annapolis
  • Children's National FFC Sports Medicine @ Inventa
  • Children's National Frederick
  • Children's National Hagerstown
  • Children's National Howard
  • Children's National Montgomery County (Rockville)
  • Children's National Prince George's
Virginia
  • Children's National Cardiology @ Virginia Hospital Center
  • Children's National Fredericksburg
  • Children's National Northern Virginia (Fairfax)
Due to the PRN-nature of this position, please note that this is a non-benefits-eligible position that requires a commitment of 6 months of successful performance, after which you may be considered for a full-time benefits-eligible position within the organization if interested. This position is a great opportunity to float around and experience the different clinics and specialty outpatient medical services offered at Children's National and ultimately determine what's the right fit for you

Qualifications:
Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. (Required)

Experience in healthcare setting (Preferred)

Required Skills/Knowledge
Broad clinic knowledge, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type minimum of 35 words per minute required. Spanish/English bilingual preferred .

Functional Accountabilities
Patient Services
  • Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.
  • Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
  • Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy.
  • Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
  • Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
  • Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPAA Privacy Notice, Patient Rights).
  • Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
  • Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
  • Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
  • Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
  • Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner.
  • Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
  • Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
  • Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync
Cash Collection
  • Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
  • Maintain departmental requirements regarding cash controls and collections.
Billing Preparation
  • Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days.
  • Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
Office Support
  • Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day.
  • Distribute mail. May work returned mail as needed.
  • All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
  • Maintain office files and office supplies at PAR levels.
  • Maintain clean reception area and workspace.
  • Other support as needed.
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • PRN Clinic Operations Representative: Monday

    1 month ago

    Silver Spring, United States Children's National Health System Full time

    This position reports to the Clinic Operations Supervisor and/or Operations and Process Improvement Manager. Provide patient services and administrative support in clinic operations. Interacts with parents, patients, physicians and other staff under Clinic, Operations, Representative, RN, Shift, Operations Supervisor, Healthcare

  • Hospice - Admissions Nurse (PRN)

    3 weeks ago

    Silver Spring, United States Jewish Social Services Full time

    Our Hospice team has several openings for PRN Admissions Nurses available on-call. Flexible schedules available from Monday through Sunday from 8:30am-10pm. For nearly 30 years, our hospice has offered a wide range of quality medical and support services, from symptom and pain management to emotional and spiritual guidance for patients and their families. We...

  • Administrative Dental Operations Manager

    4 weeks ago

    Silver Spring, Maryland, United States Community Clinic Inc. Full time

    Community Clinic Inc. is seeking an experienced Administrative Dental Operations Manager to lead our non-clinical dental department operations.Job DescriptionThis role requires a professional with 3-5 years of proven experience in managing dental services, preferably with multiple sites. The successful candidate will be responsible for managing day-to-day...

  • Refugee Health Clinical Assistant

    3 weeks ago

    Silver Spring, Maryland, United States Community Clinic Inc. Full time

    About Community Clinic Inc.At Community Clinic Inc., we are committed to delivering high-quality, patient-centered care to our community members. Our mission is to lead the way to a more equitable healthcare system for everyone. We operate 7 health center sites in underserved communities throughout Prince George's and Montgomery Counties, serving over 34,000...

  • Diagnostic Medical Equipment Operator

    2 days ago

    Silver Spring, Maryland, United States Anderson Orthopaedic Clinic Full time

    **Job Description**The Anderson Orthopaedic Clinic is seeking a skilled Diagnostic Medical Equipment Operator to join our radiology team. As an X-ray technician, you'll play a vital role in assisting physicians with diagnoses and treatments.**Key Responsibilities:**Ensure patient safety during radiologic procedures, following established protocols.Operate...

  • Automotive Operations Manager

    3 weeks ago

    Silver Spring, Maryland, United States MURRAY'S AUTO CLINIC, INC Full time

    Job OverviewMURRAY'S AUTO CLINIC, INC is seeking an experienced Shop Foreman to oversee the daily operations of our facility. This key role requires a strong leader who can motivate and manage personnel, ensuring efficient production and adherence to company policies and safety regulations.In this role, you will be responsible for training and supervising...

  • Shop Operations Supervisor

    3 weeks ago

    Silver Spring, Maryland, United States MURRAY'S AUTO CLINIC, INC Full time

    Job DescriptionThe Shop Operations Supervisor at MURRAY'S AUTO CLINIC, INC is responsible for managing the day-to-day activities of our shop. This role requires excellent leadership and organizational skills to oversee staff, equipment, and processes.We estimate the salary for this position to be around $65,000-$75,000 per year, depending on experience.Key...

  • Call Center Representative

    4 months ago

    Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills....

  • Call Center Representative

    1 week ago

    Silver Spring, United States Clark Creative Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong...

  • Call Center Representative

    4 days ago

    Silver Spring, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, RN, Customer Service, Insurance, Healthcare, Information

  • Automotive Operations Manager

    3 weeks ago

    Silver Spring, Maryland, United States MURRAY'S AUTO CLINIC, INC Full time

    Job Title: Automotive Operations ManagerCompany Overview: Murrays Auto Clinic, Inc. has been a leading provider of automotive services since 1982.Murrays is known for its experienced staff and commitment to quality workmanship.Job Description: We are seeking an Automotive Operations Manager to oversee the daily operations of our shop, ensuring safety and...

  • Customer Service Representative

    4 days ago

    Silver Spring, Maryland, United States Floor & Decor Holdings, Inc. Full time

    Job DescriptionThe Customer Service Representative - Storage Operations role is crucial in delivering exceptional customer experiences by coordinating the storage buy process efficiently. As a key member of our team, you will be responsible for managing customer expectations, resolving issues promptly, and maintaining accurate records.Responsibilities and...

  • Director of Clinical Care Operations

    4 weeks ago

    Silver Spring, Maryland, United States Sunrise Senior Living Full time

    About the RoleWe are seeking an experienced and skilled Director of Clinical Care Operations to join our team at Sunrise Senior Living. In this key leadership role, you will be responsible for overseeing the clinical care operations in our skilled nursing centers.Job OverviewAs a Director of Clinical Care Operations, you will play a vital role in ensuring...

  • Lead Clinical Trials Operations Manager

    3 weeks ago

    Silver Spring, Maryland, United States Sparks Group Full time

    Job OverviewSparks Group is partnering with a leading healthcare research institute to hire a highly skilled Clinical Trials Office Manager. This role will oversee the leadership and operations of clinical trials and financial administration, ensuring revenue cycle integrity and accurate billing.About the RoleWe are seeking an experienced professional to...

  • PRN Registered Nurse Position in Maryland

    4 days ago

    Silver Spring, Maryland, United States Trinity Health Full time

    Are you a dedicated and compassionate Registered Nurse looking for a PRN opportunity with flexible schedules? Look no further than Trinity Health!About Us:Trinity Health is a Catholic, not-for-profit health system serving over 240,000 individuals annually in Montgomery and Prince George's counties. We strive to provide innovative, high-quality healthcare...

  • Ultrasound Technologist

    2 weeks ago

    Silver Spring, United States Trinity Health Full time

    Employment Type: Part timeShift: Rotating Shift Description: Job Title: Ultrasound Technologist - PRN Employment Type: PRN Shift: Rotating including weekends and holidays Location: Silver Spring, MD Position Highlights: Competitive salary Quality of Life: Flexible work schedules Advancement: Career growth opportunities Location: Holy Cross Health has two...

  • Clinical Anesthesiology Specialist

    2 weeks ago

    Silver Lake, Kansas, United States Mercy Clinic Physician Recruitment Full time

    Overview:Mercy Clinic Physician Recruitment is seeking a skilled Clinical Anesthesiology Specialist to join our team in Aurora, Missouri. With an estimated annual salary of $175,000 - $200,000, this part-time position offers flexible hours and PRN options.The ideal candidate will have experience as a CRNA or upcoming graduate with a Missouri license or...

  • Customer Service Representative

    12 hours ago

    Silver Spring, United States SPS Consulting, LLC Full time

    Customer Service Representative We are seeking a dedicated Customer Service Representative to support operations at the Silver Spring Civic Building. This role combines event support with customer service responsibilities to ensure smooth facility operations and excellent visitor ex...

  • Customer Service Representative

    2 weeks ago

    Silver Spring, United States SPS Consulting Full time

    Customer Service Representative We are seeking a dedicated Customer Service Representative to support operations at the Silver Spring Civic Building. This role combines event support with customer service responsibilities to ensure smooth facility operations and excellent visitor ex...

  • Pharmacy Courier Representative

    3 weeks ago

    Silver Spring, Maryland, United States RLS Inc Full time

    We are hiring a Pharmacy Courier Representative to drive company cars for deliveries of radiopharmaceuticals to hospitals, imaging facilities, and healthcare clinics. This is a full-time position that requires a valid driver's license, clean driving record, and ability to pass a background check and drug screen.Job Description:The representative will be...