Customer Service Representative
2 days ago
For 75 years and counting. Southwest Electric Co. is an electrical services and equipment provider for energy generation companies and a variety of industrial markets. We offer a wide range of services, including engineering and design for custom product development.
Southwest Electric is looking for a Customer Service Representative In Oklahoma City, OK with 3-5 years of experience quoting new sales and repairs of equipment in the electric motor industry.
Customer Service Representative Summary:
Responsible for handling all commercial activities from the receipt of a purchase order to shipment, as well as providing follow-up customer support after shipment.
Customer Service Essential Duties:
- Review quotation documents and purchase orders and reconcile any differences.
- Enter new orders into the Company business system.
- Develop order development sheets (work scope) based upon quotation documents and customer purchase orders.
- Act as the primary communication liaison between Operations and the customer from the beginning to the end of an order.
- Perform job cost review upon completion of a project and prepare billing summaries and other information necessary to facilitate invoicing the customer.
- Prepare project documentation (instructions manuals, etc.) and mail to customer.
- Provide tours of the plant for customers and/or guests.
- Provide training, guidance, and procedures for new employees.
- Quote new equipment and parts and follow up.
Requirements
Customer Service Representative Requirements:
- H.S. Diploma or GED required.
- Three to Five years of experience quoting new sales and repair of equipment in the electric motor industry. Knowledge in product support, customer service, inside sales, or proposal support.
Visit us at www.swelectric.com and www.youtube.com/@SouthwestElectricCo
Southwest Electric is an Equal Opportunity Employer.
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