General Manager 2

2 weeks ago

Palo Alto, United States Eramirez Full time

November 11, 2023 | Active Skills: General Manager, Healthcare, Patient Transportation, Patient Equipment Management Solutions (PEMS), Service Response Center (SRC), Patient Satisfaction. Experience level: Mid-senior Experience required: 5 Years Job function: Health Care Provider Relocation assistance: No Job Description Bring your experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare. Key Responsibilities: Harboring and strengthening lasting professional relationships with key client stakeholders. Conducting patient rounding with nurses. Identifying and implementing process improvement initiatives. Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers. Integrating fully within our client’s organization by becoming a trusted advisor with a customer service focus. Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance. Completing required departmental reporting, including financial reports and analysis. Building a positive environment, while developing and motivating the team. Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families, and the nursing staff, ensuring proper transport procedures & staff training. Refine systems ensuring sustained effort of achieving standards and follow-through and visibility within the facility. Do you have: Recent experience handling patient transport, PEMS, and SRC program in a hospital. Understanding the importance of patient satisfaction, with the ability to evaluate and recommend improvements to help with patient satisfaction. Strong client/employee relationship-building skills. Ability to handle direct reports in multiple locations on the campus. Capability to quickly grasp situations in a rapidly changing environment and logically progress through solutions. Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment. Strong management skills for directing daily operations. Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, effective communication skills, and a sense of urgency. Responsibilities: Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC). Senior-most person assigned to a one client account. Qualifications: Basic Education Requirement - Bachelor’s Degree or equivalent experience. #J-18808-Ljbffr

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