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Call Center Representative

2 months ago

Syracuse, United States US Tech Solutions Full time
Description:
We are the number for 1800. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call company for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

Responsibilities:
•Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
•Our number one goal is to get the homeowner connected with the dealer
•Provide customers with warranty information
•Product comparison
•Dealer referrals to distributors
•Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
•Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
•Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

Requirements:
•Microsoft Office proficient
•Type 35-45 words per minute
•Excellent verbal and written communication skills

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.