Product Data Management Associate

3 weeks ago

Merrimack, United States Connection Full time

Overview:

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. Youll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Job Summary:

The Product Data Management Associate operates through a call center structure and is a second-level resource for all Sales affiliates. Primary duties include creating and maintaining Stock Keeping Units (SKUs) for all approved vendors. Handles entry-level SKU creation activities based on vendor and program rules for all business segments. Product Data Management supports efforts include a reactive focus on customer-specific opportunities, while a proactive focus is applied to developing resources, reports, and training for Sales and supporting teams. The Associate maintains personal knowledge of vendor programs and contract procedures to make educated decisions that ensure SKU creation meets both vendor program and company audit compliance. The Product Data Management Associate uses knowledge and experience to develop internal processes and documentation, limiting liability to both the customer and Connection regarding revenue loss, inability to sell vendor programs, and associated fines.

Responsibilities:

Primary Job Duties:

  • Create and maintain stock-keeping units (SKUs) per established guidelines. Respond to Sales and support teams with regard to the creation of SKUS
  • Audit supplied information for accuracy
  • Assist with the creation and maintenance of SKUS according to internal product and program naming conventions
  • Respond to sales requests through call tracking tool within established Service Level, including (but not limited to) P & A, new SKUs, and SKU Reporting
  • Problem-solve and use prior experience to identify potential issues in SKU creation to avoid issues with order processing
  • EOL (end of life) SKU management
  • Assist with updates to existing SKUS
  • Assist with the maintenance of documents associated with SKU governance
  • Assist with price list management
  • Maintain necessary SKU and vendor-related reporting information
  • Create and maintain necessary price lists
  • Maintain updating of SKUS within the company ERP
  • Identify process improvements and enhancements
  • Participate in and contribute to team goals
  • Maintain Team OneNote Notebook to keep vendor and program information, along with team processes and communication notes
  • Develop and maintain key vendor and Sales team relationships.
  • Increase personal knowledge of vendor programs and contract procedures
  • Attend both internal and external training and webinars to identify vendor program and product changes
  • Build relationships with Connection Sales and Support Teams, including Business Development Managers, Purchasing, Licensing Sales Specialists and Partner Development Specialists
  • Identify the need for unique business drivers and make proposals for improved processes
  • Pursue strategies for enhancing the end-customer experience as it pertains to licensing and contracts

Required Competencies:

  • Intermediate Microsoft Excel skills with the ability to create formulas, tables, and charts.
  • Proficient in Microsoft Outlook with the ability to formulate and send professional emails
  • Working knowledge of customer relationship management systems or ERP systems
  • Working knowledge with databases to audit and update information
  • Customer-oriented with the ability to listen to and anticipate the needs of the customer
  • Routine problem solver in situations where most problems have occurred before and solutions are familiar
  • Basic to intermediate understanding of sales or product procurement operations with the ability to follow and improve processes within a vendor segment while maintaining set controls
  • Attention to detail in composing, keying, and proofing professional business materials
  • Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
  • Process change agent with the ability to identify process improvements and system enhancements in a changing environment
  • Intermediate reasoning skills with the ability to follow established processes and controls
  • Analytical with the ability to draw conclusions from data, systematic and rational
  • Detail-oriented with item-by-item focus, meticulous attention to detail with the ability to proofread for accuracy
  • Organized state of mind with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines
  • Excellent customer service skills, with the ability to prioritize and multitask in a fast-paced environment


Min:
USD $40,000.00/Yr.

Max:
USD $49,600.00/Yr.

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