Bilingual Senior Claims Adjuster

4 weeks ago

Fort Lauderdale, United States Responsive Auto Insurance Company Full time

Job Type

Full-time

Description

About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars-all because of the Responsive way we approach our business.

But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.

What You Will Do

You'll work closely with customers, attorneys, medical providers, other insurance carriers, and vendors in resolving coverage, liability, and damages from start to finish. You'll maintain strong relationships with customers while resolving auto claims efficiently. You'll perform the duties below, along with other work as assigned.

  • Analyze, investigate, and evaluate auto insurance claims to determine coverage limits, coverage gaps, damages, compensability, liability, negligence, or other issues that could affect settlement decisions.
  • Negotiating settlement amounts with insurance companies, claimants, and attorneys to reach a settlement that all parties can agree on.
  • Work with medical professionals to ensure that claims are processed correctly.
  • Reviewing documents and other forms of evidence supporting a claim, including medical records, vehicle damage assessments, and police reports.
  • Investigate claims to determine whether they are valid and should be paid, denied, or contested in court.
  • Help claimants understand the process of filing a claim so they can make informed decisions about their case.
  • Review insurance contracts and policy terms to determine coverage or liability.
  • Communicate with clients and relevant parties to provide updates on the status of their claims.
  • Display courtesy, accuracy, and uniformity when interacting with customers on the phone.
  • Carefully review the policy to verify coverage and identify any coverage issues.
  • Properly file and answer arbitrations.
  • Write clear and accurate responses in response to demands, requests, or questions.
  • Make informed recommendations when finalizing liability.
  • Maintain detailed, accurate, and timely records.
  • Be familiar with tools such as ISO, TLO, Arbitration Forum & other public sites such as buycrash.com, MDCC, BCC, FDHSMV, and Google Maps.
  • Continuously develop knowledge and expertise (e.g., keep current on job-relevant laws, regulations, trends, and emerging issues).
  • Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.
Requirements
  • Resume required. Cover letter optional but encouraged - please tell us about your interest in this position and how your background/experiences match the required skills.
  • Hint: We'll compare your cover letter and resume to the list of requirements below - please let us know how your background and experiences make you a good fit for this position.
  • At least 3 years of experience handling Bodily Injury (BI) claims.
  • At least 4 years of experience handling Liability claims.
  • Experience handling arbitration preferred.
  • At least 3 years of experience in automobile property damage claims operating in the state of Florida.
  • Licensed Adjuster - All Lines required (FL 620 license).
  • Bilingual in English/Spanish (English/Spanish fluency is required and will be assessed in the interview process)
  • Bachelor's degree preferred.
  • Demonstrated ability to develop and maintain customer relationships.
  • Excellent oral communication skills in English and Spanish.
  • Excellent written communication skills (e.g., spelling, grammar) in English and Spanish.
  • Demonstrated experiences in a production environment where time management, workload prioritization, case management, recordkeeping and documentation, accountability, and follow-up are key priorities.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Strong leadership skills.
  • Proficiency with software programs such as Word and Excel.
  • Curiosity and the ability to identify the right questions to ask customers.
  • Self-motivated.
  • Team player.
  • Openness to feedback and a strong desire to learn.
Position Details
  • Onsite (Plantation, FL) This position is NOT REMOTE
  • Department: Claims
  • Full-time position
  • Employee safety is our highest priority. We adhere to strict safety protocols (e.g., social distancing in work areas; stay home if sick).
  • Generous compensation and benefits package (e.g., health, dental, and vision premiums paid for employees; generous health care savings account contributions).
  • Some relocation assistance is potentially available.
  • Must be willing to complete tasks outside of formal job requirements.
  • Supervision: the incumbent reports to and works under the direct supervision of the Director.
The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:
  • 401(k)
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health savings accounts with company contributions & life insurance options
  • Paid time off
  • Holiday pay
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • FMLA leave
  • Diverse, inclusive & welcoming culture
  • Career development
How to Apply ( website version )
Use the "Apply" button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.

The Responsive Culture
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are:
  • Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
  • Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
  • Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
  • Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.

Salary Description: Negotiable

Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

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