P&C Licensed Insurance Customer Service Representative

2 weeks ago

Madison, United States Spherion Full time

*MUST LIVE WITHIN 50 MILES OF MADISON, WI (or willing to relocate), this is a remote role*
Active Property & Casualty Producer License required

Spherion, in partnership with American Family Insurance Group, is seeking P&C Licensed Insurance Customer Service Reps In this role, you will assist Homesite-CONNECT customers with service issues, requests, and account information.You will work directly with customers to resolve issues and research questions.

Highlights:

  • Direct hire
  • Base pay rate: $25/hr, monthly bonus can range from $50-$1200
  • Equipment provided
  • Benefits: Comprehensive medical, dental, vision, insurance, 401(k), pension plan, annual incentive, paid holidays, paid time off, and more
Responsibilities:
  • Ensure that all relevant information is gathered and entered to facilitate prompt resolution
  • Receive guidance from coaches on a frequent basis to process requests
  • Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service
  • Serve as an important resource for customers on company or product policies and systems
  • Troubleshoot simple usability issues raised by customers
  • Refer more complex issues to appropriate service partners
Qualifications:
  • Demonstrate experience providing customer-focused solutions or support
  • Demonstrated written and spoken communication skills
  • Ability to manage multiple priorities in a fast-paced environment
Licenses:
  • You must hold an active Property and Casualty Insurance Producer's License or an active Personal Lines License. Amfam Group will pay to maintain your licenses after hire along with all CE requirements
Schedule:
  • Shifts will cover a portion of our hours of operation from 7 am to 10 pm CT
  • Set daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours
  • Mandatory training will be held virtually and will be approximately 6 weeks long. The hours for training will be 10:00 am6:30 pm CT. No time off can be taken during training

#SPH1004

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Ensure that all relevant information is gathered and entered to facilitate prompt resolution- Receive guidance from coaches on a frequent basis to process requests- Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service- Serve as an important resource for customers on company or product policies and systems- Troubleshoot simple usability issues raised by customers- Refer more complex issues to appropriate service partners

experience

1-4 years

skills

- Demonstrate experience providing customer-focused solutions or support- Demonstrated written and spoken communication skills- Ability to manage multiple priorities in a fast-paced environment

education

High School

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