Restaurant Team Member

4 weeks ago

Homestead, United States Corporate Support Center Full time

Eat'n Park Hospitality Group (ENPHG), recently named a Most Loved Work Place and a Best Place to Work, is the proud parent company of successful hospitality brands including Eat'n Park, Hello Bistro, The Porch, Parkhurst Dining, and SmileyCookie.com. Starting as a single car-hop restaurant in 1949, ENPHG is now a portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses, and in every state through our online store.

?We Care About People, and our Team Member Relations Specialists help us do so Our Team Member Relations Specialists are committed to addressing the issues that can arise in our team members work experience. The Specialist provides strategic and tactical counsel on human resources matters, conducts complaint investigations, assists with grievance processes, and addresses performance counseling and corrective actions. Additionally, the Specialist ensures that we are caring for our people in the ways necessary to comply with our legal obligations as an employer.

Our Team Member Relations Specialists are dedicated to making Eatn Park Hospitality Group a best place to work through their active partnership with our Human Resources Community and our business and people leaders, and through their commitment to our team members.

Key Job Responsibilities:

Team Member Relations

  • Provides front-line team member support for human resources related questions and inquiries, guiding our team members to resources available to them and asking for clarifying information.
  • Acts as a respected advisor to confidently coach and influence business leaders and people leaders around best practices and outcomes regarding confidential issues, keeping in mind equity and consistency.
  • Exercises independent judgment to assist hourly and management employees to quickly and fairly resolve grievances.
  • Provides consultation and guidance to site management on team member relations issues, HR policies and employment law, maintaining knowledge of the same.
  • Conducts thorough and impartial investigations into team member complaints, including harassment, discrimination, misconduct, and other alleged policy violations.
  • Manages investigative intake, which includes assessing reports from multiple platforms, analyzing the potential risk impact, and creating cases for investigation in the company case management system.
  • Creates comprehensive investigative reports, presentations, charts, etc. in an efficient manner to be easily digested by stakeholders, executives, and site leadership.
  • Handles claims from outside agencies in partnership with counsel ensuring responses are thorough, accurate and reported in a timely manner.
  • Supports positive team member relations programming to ensure our practices and communications exemplify our sincere commitment to listening to our team members and forming a positive work environment directly in partnership with our team members.

Labor Relations Support

  • Facilitates the monthly union billing process and updates member rosters according to terms of applicable collective bargaining agreements.
  • Administers union audits following guidance from Team Member Relations leadership.
  • Provides support for positive team member relations programming.
  • Functions as a critical partner with field operations to administer the collective bargaining agreements for their assigned Units.
  • Supports leadership with guidance on grievances and administration of the collective bargaining agreement grievance process, directly interacting with union representatives.

Minimum requirements

  • A bachelors degree in human resources management (or related field) or any similar combination of education and experience.
  • 5 or more years of experience in HR or relevant position with exposure to HR policies and procedures.
  • Strong current working knowledge of local and state-specific employment laws and regulations, such as Title VII, FMLA, ADA, FLSA.
  • Experience handling people relations managing multiple stakeholders and inputs to achieve a final resolution.
  • Excellent verbal and written communication skills; experience presenting concise and organized analyses with detailed explanations regarding findings appropriate for the intended audience.
  • Self-motivated work style; able to work well with minimal supervision and in a team environment.
  • Proven ability to manage varying volume of cases and prioritize these matters by content.
  • Understanding of investigation principles, including capability to draw conclusions on challenging cases.
  • Demonstrated ability to engage in respectful debate, with a goal of propelling overall work product.
  • Experience pivoting priorities with short notice and managing multiple risk related situations at one time.
  • Analytical and problem-solving skills to assess information and apply critical thinking to support the investigative process.
  • Proficient in Microsoft Office including Word, Excel, and PowerPoint with proven capability of summarizing data and key findings in simple formats that can immediately be applied by key stakeholders. Exposure to Human Information Systems and online case management systems is preferred.
  • Willingness and ability to travel overnight when needed across the ENPHG geographic footprint.

Eatn Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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