Onsite Receptionist

Overview:

Company Overview:

RealManage / Cardinal is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Cardinal offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Cardinal is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Cardinal relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Cardinal, we are always getting better.

Position Summary: The Front Desk / Receptionist (Part-Time) person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and monitors and operates listed responsibilities; and accurately maintains daily logs, records and forms.

Responsibilities:

• Demonstrates excellent customer service, communication and time management skills.
• Stationed at the front desk to answer incoming calls, garner basic information and thereafter transfer to the appropriate person for handling
• Greets and directs Residents, guests and invitees.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Walk Through of facilities indoor and outdoor to ensure areas or neat
• Monitor cameras
• Resolves and follows-up on all complaints/issues task to the front desk
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property managers or staff members
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.
• Monitor, supplies for the kitchen and other areas of the clubhouse
• Unit filing
• Check mailbox daily and sort mail, distribute to proper staff members
• Retrieve voicemails left in the general mailbox (the phone is to be answered at all times during normal business hours with the exception of breaks)
• Intake Process with new Homeowners/Residents within the community
• Maintain/Update Resident Records & Files (Birthday/Anniversary/Move in/Out)

Miscellaneous:

• Maintain clean work space.
• Private Rental Walk through
• Event Check in & guest confinement to area
• Set up of A/V Equipment for groups/events
• Collect Checks for Events & RSVPs

Objective:

• Assist in defining, developing, and maintaining the clubhouse onsite office, as well as help in creating better ways to assist management team to alleviate unnecessary stress and times spent on things other than their primary objectives, as well as promote team spirit and a true feeling of unity.
• Assist in creating and forming office policies and procedures, which will enable the office to run smoothly and efficiently. This will help to instill confidence in our company from our customers, suppliers, and sub-contractors.
• Ultimately the goal is to be uniform and efficient, with high focus on excellent customer service and enthusiasm to help grow Lifestyle Homes Distinction, Inc. and its related companies to their full potential.

Clubhouse hours are:

Monday, Wednesday, Friday, & Saturday: 8AM - 9PM

Tuesday & Thursday: 7AM - 9PM

Sunday: 11AM - 8PM - Summer (11AM - 6PM - Fall)

The schedule is spilt into two shifts during the week and Saturdays usually 8AM - 3PM, then 3PM - 9PM.

Sundays are usually just one person.

We are looking for someone who has open availability on weekends and during the week.

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$13.50 to $15.50, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays