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Assistant Store Manager
1 month ago
Assistant Store Manager Type of Work: Full-Time What You’ll Do: Guest Experience Monitor and analyze the customer service provided by team members. Offer feedback and coaching. Greet guests and offer assistance with products and services. Model and share customer service best practices with all team members to deliver a distinctive and delightful guest experience, including interpersonal habits and Curaleaf service traits. Resolve guest complaints and help respond to guests’ special needs. Operations Supervise operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members. Supervise the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversee all aspects of bookkeeping including ledger, invoices, cash reports and time records. Learn to analyze inventory trends and supervise inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock. Supervise receiving, stocking, pricing, returning, and transferring of merchandise. Ensure that store/grounds are clean and presentable; manage repair and maintenance; respond to emergencies. Supervise operations of assigned location including strict compliance with all applicable laws and regulations. Maintain knowledge of all computer and technology systems and software (e.g. registers, LeafLogix, etc.). Ensure response to all systems problems by contacting information technology support and seeking solutions. Comply with all company policies and procedures; maintain respectful relationships with coworkers. Complete special assignments and other tasks as assigned, including assisting team members as needed. Willing to travel to other locations for training and/or coverage. Daily Planning and Execution Assign daily operational responsibilities and tasks and set expectations for store team members. Business Performance Management Receive exposure to analysis of financial and performance data for the store. Review and analyze asset protection data and develop and implement action plans to reduce loss. People and Performance Management Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manage team member career progression. Ensure training of team members; provide coaching and mentoring. Issue constructive discipline and make discipline recommendations. Promote teamwork and motivate team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision. Ensure compliance with all corporate policies, applicable employment laws, and be consistently fair in the treatment of all team members. Develop and deliver performance management for direct supervises. Training and Personal Development Participate in company and on-the-job training to improve skills and productivity and attend training requested by the Store Manager and other company leaders. Follow performance improvement plans offered by Store Manager and other company leaders. Seek self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices. Communications Communicate regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assist Store Manager in planning and attending community events. What You’ll Bring: High School Diploma/GED 1 year of retail supervisory experience. Must be fluent in reading, writing, and speaking English. Willingness to work a flexible schedule including extended days, evenings, and weekend hours. Experience working in a heavily regulated industry necessary. Strong leadership skills, ability to build and manage teams. Strong salesmanship skills. Experience in driving revenue. Preferred Qualifications Bachelor’s Degree/GED and 1 year of retail supervisory experience. Prior retail supervision experience. What We Offer: Competitive Pay Medical, Dental, Vision Benefits Healthcare and Dependent Care Flexible Spending Account (FSA) Health Savings Account (HSA) Retirement Plan - 401(K) Life/AD&D Insurance Short- and Long-Term Disability Paid Parental Leave Paid Time Off (PTO) Community Involvement Through our Rooted in Good Initiative Employee Resource Groups Employee Referral Payment Program Employee Assistance Program Commuter Benefits Employee Product Discounts Curaleaf Awards and Achievements: 2023 Ragan’s Top Places to Work 2022 TIME100 Most Influential Companies 2020 Cannabis Doing Good’s Good Neighbor Award 2020: Minorities for Medical Marijuana’s Diversity & Inclusion Award Follow us on Social Media: Instagram: @curaleaf.usa Twitter: @Curaleaf_Inc #J-18808-Ljbffr
