Non-Clinical Operations Manager, Outpatient Rehab

2 weeks ago

Bethlehem, United States St. Luke's Hospital Full time


St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

ESSENTIAL FUNCTIONS:

  • Oversees the positions of the Front Desk Manager and the Billing Manager.
  • Assists the SLPT leadership team with improving the efficiency of processes pertaining to billing and front desk operations.
  • Coordinates with the Billing Manager and Front Desk Manager to ensure that policies and procedures are developed and implemented to ensure standardization across Physical Therapy at St. Luke’s.
  • Monitors and reports on department goals related to productivity, quality, timeliness, and patient/customer service satisfaction.
  • Attends and participates in all network and facility specific meetings. Identifies inefficiencies within front desk operations and works with the Billing Manager and/or Front Desk manager to resolve them.
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. 
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
  • Demonstrates/models the Network’s PCRAFT values during interactions with all customers.   
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
  • Complies with Network and departmental policies regarding attendance and dress code. 
  • Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

OTHER FUNCTIONS:

Other duties as assigned. 

EDUCATION: Bachelor’s degree within a relevant field preferred. Master’s degree in healthcare administration, business, economics, and other management disciplines preferred. 

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

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