Warranty Returns Manager

1 month ago

Columbus, United States Mid-West Equipment Sales Full time
Description

Westinghouse Outdoor Power Equipment is seeking a skilled and motivated Warranty Returns Manager to join our team. The ideal candidate will have a minimum of 1 year of experience as a supervisor or line lead, with a strong understanding of handling returned products and receiving returns operations. In this role, you will be responsible for directing and coordinating all activities related to product returns and recovery processes. You will ensure that returned products are processed accurately, efficiently, and in compliance with company policies and industry standards.

Key Responsibilities:
  • Lead and supervise a team responsible for processing returned products, warranty claims, and product recovery.
  • Oversee returns receiving operations, ensuring accurate and timely processing of incoming shipments and returned goods.
  • Develop and implement procedures for efficient processing, inspection, and disposition of returned products.
  • Collaborate with cross-functional teams, including customer service, quality assurance, and logistics, to resolve issues and enhance return processes.
  • Analyze data and metrics related to returns and product recovery to identify trends, areas for improvement, and opportunities for cost reduction.
  • Manage inventory levels of returned and recovered products, ensuring optimal storage and minimal waste.
  • Ensure compliance with company policies, regulatory requirements, and industry best practices in all return and recovery processes.
  • Train, mentor, and evaluate team members, fostering a collaborative and high-performance work environment.
  • Address and resolve complex or escalated issues related to product returns and warranty claims.
Qualifications:
  • Experience in warehouse management, warranty returns processing, or a manufacturing related field, with at least 1 year in a supervisor or line lead position.
  • Strong leadership and team management skills, with the ability to motivate and organize a team toward achieving goals.
  • Knowledge of small engines, home backup generators, or pressure washers is not a requirement, but would be a plus.
  • Excellent analytical and problem-solving abilities, with a keen eye for detail and process improvement.
  • Experience with warehouse management systems (WMS) and other relevant software.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays


Join us and play a crucial role in ensuring the efficient handling and recovery of returned products, contributing to our commitment to customer satisfaction and operational excellence. If you are a dedicated individual who is eager to contribute to a successful team, we encourage you to apply.

  • Warranty Analyst

    2 days ago

    Columbus, United States Toyota Material Handling Full time

    Position Summary: Toyota Material Handling is currently seeking a qualified candidate to join our team in the Warranty Department as a Warranty Analyst. The Warranty Analyst will provide excellent customer support to the Toyota dealer network and drive improvements in product quality through collaboration with Toyota OEMs. Dealer customer support...

  • Key Account Manager

    2 months ago

    Columbus, United States TAMKO Building Products Full time

    Summary of Essential Functions: Field Operations Coordination and management of all pricing functions for assigned account(s) Coordination and administration of account(s): rebates, incentives, marketing allowances, and other various programs and services Resolve discrepancies pertaining to account(s): invoices/billing, credit memos, return...

  • Installer Service Specialist

    6 months ago

    Columbus, United States O'Reilly Auto Parts Full time

    The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. ESSENTIAL JOB FUNCTIONS Work with...

  • Service Manager

    4 weeks ago

    Columbus, United States MH Equipment Full time

    If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment! Job Responsibilities: Direct supervision and development of all shop and field technicians as well as the service department office staff. P&L responsibilities for the service department growth and profitability....

  • Service Manager

    3 weeks ago

    Columbus, United States MH Equipment Company Full time

    If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!Job Responsibilities:Direct supervision and development of all shop and field technicians as well as the service department office staff.P&L responsibilities for the service department growth and...

  • Service Manager

    3 months ago

    columbus, United States MH Equipment Company Full time

    If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!Job Responsibilities:Direct supervision and development of all shop and field technicians as well as the service department office staff.P&L responsibilities for the service department growth and...

  • Service Manager

    3 months ago

    columbus, United States MH Equipment Company Full time

    If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!Job Responsibilities:Direct supervision and development of all shop and field technicians as well as the service department office staff.P&L responsibilities for the service department growth and...

  • Service Manager

    4 months ago

    Columbus, United States MH Equipment Company Full time

    If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!Job Responsibilities:Direct supervision and development of all shop and field technicians as well as the service department office staff.P&L responsibilities for the service department growth and...

  • Assembly OH

    1 week ago

    Columbus, United States Nesco Resource Full time

    Nesco is looking for assemblers to work in a warehouse on the west side of Columbus.. Shift: 8:30am - 5:00pmApply (by clicking the relevant button) after checking through all the related job information below. Pay: $17.00 Description: WAREHOUSE RETURNS (warranty returns) Assembling an entire product or component of a product. Assembler can perform all tasks...

  • Assembly OH

    2 weeks ago

    columbus, United States Nesco Resource Full time

    Nesco is looking for assemblers to work in a warehouse on the west side of Columbus.. Shift: 8:30am - 5:00pm Pay: $17.00 Description: WAREHOUSE RETURNS (warranty returns) Assembling an entire product or component of a product. Assembler can perform all tasks conducted in the assembly process. Duties: Testing product for accuracies and deficiencies  Perform...

  • Tax Manager

    1 month ago

    Columbus, Ohio, United States HW&Co. Full time

    Job Title: Tax ManagerAbout the Role:HW&Co. is a public accounting and consulting firm seeking a Tax Manager to join our team in Columbus, OH. As a Tax Manager, you will oversee the daily operations within the Tax department, reporting to Senior Managers and Principals. Your responsibilities will include reviewing income tax returns for companies and...

  • Commercial and Fleet Sales Manager

    2 weeks ago

    Columbus, United States Feldman Automotive Group Full time

    Mark Wahlberg Automotive in Columbus Ohio is looking for a manager to lead it's Fleet and Commercial sales operation at it's Worthington, Ohio location. This candidate will manage new and pre-owned automobiles with a focus on commercial truck and fleet vehicle sales. Need someone to take on our already large number of customer accounts as well as be able to...

  • Commercial and Fleet Sales Manager

    2 weeks ago

    Columbus, United States Feldman Automotive Group Full time

    Mark Wahlberg Automotive in Columbus Ohio is looking for a manager to lead it's Fleet and Commercial sales operation at it's Worthington, Ohio location. This candidate will manage new and pre-owned automobiles with a focus on commercial truck and fleet vehicle sales. Need someone to take on our already large number of customer accounts as well as be able to...

  • Regulatory Managing Counsel

    3 weeks ago

    Columbus, United States Toyota Material Handling Full time

    About the Job:This role will provide day-to-day legal support and guidance as well as strategic direction to the company on all matters related to regulatory compliance with a focus on engine emissions regulations, material/chemical regulations and customs and trade compliance.What You’ll Be Doing:In this role you will perform functions including:Provide...

  • Tax Senior Manager

    3 weeks ago

    Columbus, United States HW&Co. Full time

    HW&Co. is a public accounting and consulting firm with around 150 people across five locations in Cleveland, Columbus, and Mansfield. We provide comprehensive business advisory and financial services in auditing and assurance, healthcare, private business advisory, revenue cycle, and tax. Our clients include agribusiness, manufacturing, and privately held...

  • Tax Senior Manager

    4 weeks ago

    Columbus, United States HW&Co. Full time

    HW&Co. is a public accounting and consulting firm with around 150 people across five locations in Cleveland, Columbus, and Mansfield. We provide comprehensive business advisory and financial services in auditing and assurance, healthcare, private business advisory, revenue cycle, and tax. Our clients include agribusiness, manufacturing, and privately held...

  • Inbound Manager

    4 weeks ago

    Columbus, United States Covetrus Full time

    Operations Manager - Inbound/Receiving, Animal Health Our Columbus, OH location is seeking an Inbound Manager responsible for managing the inbound operation of the Distribution Center to ensure all receiving, storing, handling returned/damaged goods, and administrative tasks are met while continually seeking feedback and improving processes to ensure the...

  • Underwriter

    3 weeks ago

    Columbus, United States Insight Global Full time

    Job DescriptionJob DescriptionMust Haves:High school diplomaMinimum 5 years of mortgage underwriting experience in the 1st mortgage arena (includes FNMA and FHLMC)Must have recent underwriting experience with all conventional/government lending agenciesProven ability to analyze and underwrite complex loan structure, including self-employed borrowers,...

  • Commercial Roofing Project Manager

    4 weeks ago

    Columbus, United States Progressive Roofing Full time

    Job DescriptionJob DescriptionThe Project Manager is responsible for the overall financial responsibilities of the project such as project management, scheduling, completing paperwork, ongoing communication with all stakeholders, and owning projects from inception through completion.  ESSENTIAL DUTIES AND RESPONSIBILITIESCreate and deliver a complete...

  • Commercial Roofing Project Manager

    22 hours ago

    Columbus, United States Progressive Roofing Full time

    Job DescriptionJob DescriptionThe Project Manager is responsible for the overall financial responsibilities of the project such as project management, scheduling, completing paperwork, ongoing communication with all stakeholders, and owning projects from inception through completion.  ESSENTIAL DUTIES AND RESPONSIBILITIESCreate and deliver a complete...