Pharmacy Clerk

1 month ago

Sheldon, United States Lewis Drug Full time
Job Title: Pharmacy Clerk

Reports to: Chief Pharmacist, Staff Pharmacist

Status: Non-Exempt

Summary

The Pharmacy Clerk's primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.

Essential Duties and Responsibilities
  • Learn Lewis Drug policies and procedures and perform them daily
  • Professionally manage and assist in all patient wait times, sales, returns, and complaints
  • Answer phone calls promptly and in a polite manner
  • Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently
  • Maintain the confidentiality of patients' private medical information according to the HIPAA Act
  • Prepare paper work and compile medications for delivery and mail out orders
  • Manage and serve drive-thru patients in an efficient manner (if applicable)
  • Ability to log into a variety of software systems and use a cash register
  • Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations
  • Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
  • Perform additional duties as assigned by the Chief Pharmacist/Pharmacist
Employee Role Expectations
  • Must be neat and clean in appearance
  • Eagerness to help patients with a positive and friendly attitude
  • Strong organizational skills, attention to detail, and ability to multi-task
  • Must be a self-starter
  • Willingness to take direction when needed
  • Ability to maintain composure when dealing with challenging situations
  • Ability and desire to learn new skills
  • Work effectively as part of a team to support the entire pharmacy, as well as individually
  • Able to communicate effectively, both verbally and in writing
  • Learn new software systems and type (data entry) accurately and efficiently
  • Dependable in attendance and job performance
  • Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members
Qualifications
  • High school diploma or equivalent required (or in progress)
  • Ability to handle transactions accurately and responsibly
  • Basic math and computer skills
Physical Requirements
  • Must be able to stand for long periods of time and move quickly from one workstation to another
  • Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
  • Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
  • Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
  • Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
  • Must have ability to communicate verbally with staff and patients
  • Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)