Bilingual Loan Processor

4 weeks ago


Houston, United States Clayton Services Full time

Clayton Services is searching for a Bilingual Loan Processor to join a thriving company in North Houston. The Bilingual Loan Processor will be responsible for verifying customer's information as far as residence, employment, and statements.

Job Type: Temp-to-Hire
Pay Rate: $17.00/hour - $18.00/hour
Benefits: Excellent benefits are available after the successful completion of the temporary period

Bilingual Loan Processor Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow scripts when handling various topics
  • Identify customer's needs, information, and research issues to provide solutions and/or alternatives
  • Upsell products when presented with the opportunity
  • Build relations and engage customers by exceeding their expectations
  • Keep accurate and detailed records of all conversations in the database
  • Attend training to improve knowledge and performance level
  • Meet and exceed goals
Bilingual Loan Processor Skills and Abilities:
  • Excellent customer service skills
  • Excellent communication skills
  • Ability to multi-task in a fast-paced work environment
  • Adaptable and flexible team player willing to go the extra mile
  • Computer proficiency
Bilingual Loan Processor Education and Experience:
  • 1-2 years in a customer support/call center role is highly preferred
  • Experience meeting or exceeding quotas is highly desired
  • Experience working with a CRM system is highly desired
  • A minimum of a high school diploma is required
  • Bilingual in English and Spanish is required
Bilingual Loan Processor - Lots of opportunities for overtime. Immediate need. Apply today

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