Current jobs related to Dispatch Supervisor; Dispatch - Cleburne - Johnson County

Description

GENERAL SUMMARY

Supervises the employees and activities of the dispatch center; and performs duties utilizing the materials and equipment of the emergency dispatcher service.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
• Reviews work instructions for the area; interprets instructions for employees; and makes revisions as needed.
• Oversees and ensures the maintenance of recordkeeping, work product quality and quality control in accordance with guidelines and directives.
• Develops alternative strategies to address and resolve a variety of issues and problems.
• Directs and/or participates in the development of goals and objectives of the work area; and makes recommendations for changes in policies, rules and regulations.
• Serves as liaison with local, state and federal agencies on matters relating to emergency dispatch operations.
• Performs other related duties of a similar nature and level as assigned.
• Employees are required to comply with safety regulations, procedures, protocols, OSHA standards, and wear personal protective gear if required.

MINIMUM QUALIFICATIONS

Education and Experience

6 months to 1 year of advanced study or training beyond high school equivalency, with 3 to 5 years related experience. Combination of education and experience sufficient to successfully perform the essential functions listed above can be substituted.

Advanced TCOLE tele communicator license

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of dispatch operations
• Ability to make decisions quickly and accurately
• Ability to interpret and explain instructions and guidelines
• Knowledge of policies, procedures and laws
• Knowledge of records security
• Writing and correspondence skills
• Supervise and evaluate employees
• Prioritize and assign work
• Train, orient, and manage personnel
• Work independently
• Apply listening and interview skills, work under pressure, address conflict, solve problems, and make sound split-second judgments
• Read, analyze, and interpret standards, policies, procedures, and regulations
• Develop and write reports, policies, and correspondence
• Handle common inquiries or complaints
• Exercise good judgment and focus on detail as required by the job
• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
• Use (or learn to use) computer software and systems applicable to the position
• Follow oral and written instructions and procedures
• Meet schedules and deadlines of the work unit
• Maintain well-organized materials, files, systems and tools
• Adapt to changes in work situations and priorities
• Reason/analyze; use logic to identify and resolve problems
• Establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position typically requires fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

Johnson County is an Equal Opportunity Employer.

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