Technical Support Training Supervisor
4 weeks ago
FLSA Classification
Exempt
Reports to
Technical Support Manager
Job Description
Summary/objective
The Technical Support Training Supervisor will align with Technical Support management to ensure the Technical Support team has a consistent onboarding experience and a fully implemented continuous education program. This position is responsible for hours that match those they are mentoring at times. This may include occasional evening or weekend hours if needed. The Training Supervisor will work with the Documentation Specialist to create training content for the team. The Training Supervisor will act as one of the active supervisors for the team when Management is not present. As part of their job responsibilities, they must be able to delegate tasks and resolve problems while ensuring the smooth handling of the workflow.
Essential Functions
Develop, document, and implement a consistent onboarding program for new team members.
Develop and implement a regularly scheduled continuous education program for the team.
Work with individual team members to hone their skills to create additional content and topic specialists.
Create training-related documentation.
Mentor new staff members.
Act as a lead in learning and gathering information on new products and processes to guide the team through the launch process.
Gain proficiency in CRM, the teams contact management program, and proper documentation to enable review of the teams work to ensure it meets the standards of professionalism set by Management.
Supervisory Responsibilities
The Training Supervisor will act as one of the supervisors for the Technical Support team when management is not present. The position is responsible for helping supervise new team members throughout their onboarding process.
Competencies/Qualifications
A great Training Supervisor will possess excellent communication skills and lead by example. Their fellow employees should find them approachable and trust their decision-making capabilities. The Training Supervisor will show attention to detail when evaluating the teams performance. The ideal candidate is motivated to see the Tech Support Team develop to ever higher standards and is willing to help steer the team toward accomplishing these goals.
Exemplifies professional standards with a specific focus on documentation, power skills, and work ethic
Self-motivating and self-directing
Demonstrate a knowledge of teaching techniques
Show a passion for continuous learning in themself and others
Maintains a calm demeanor under pressure
Demonstrates leadership and conflict management skills
Travel required
Some travel required (10% - 20%)
Is willing to work evenings and weekends on-site with the ability to be on call if needed
Required education and experience
A high school diploma, along with experience and education, is required. BA/BS is a plus.
#J-18808-Ljbffr
-
Technical Support Training Supervisor
2 months ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationExemptReports toTechnical Support ManagerJob Description Summary/objectiveThe Technical Support Training Supervisor will align with Technical Support management to ensure the Technical Support team has a consistent onboarding experience and a fully implemented continuous education program. This position is...
-
Technical Documentation Specialist
1 month ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationExemptReports toTechnical Support ManagerJob Description Summary/objectiveThe Technical Documentation Specialist role is a critical part of our Technical Support team. The role is focused on developing product documentation, technical guides and video content for the Support team, end-user guides for our...
-
Technical Documentation Specialist
4 days ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationExemptReports toTechnical Support ManagerJob Description Summary/objectiveThe Technical Documentation Specialist role is a critical part of our Technical Support team. The role is focused on developing product documentation, technical guides and video content for the Support team, end-user guides for our...
-
Max Training Specialist
2 months ago
Mechanicsville, United States Qubica AMF Full timeJob DescriptionJob DescriptionFLSA ClassificationNon-ExemptReports toManager, Training Services TeamJob Description Summary/objectiveEnsures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products - with a primary focus on STS...
-
Manager in Training
1 month ago
Mechanicsville, United States Parallon Full timeDescription This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager in Training - Back Office today with Parallon. Benefits Parallon, offers a total rewards package that...
-
Warehouse Supervisor
2 months ago
Mechanicsville, United States Capstone Logistics Full timeLocation: Warehouse Supervisor in Mechanicsville, VA at Capstone Logistics LLC Location * **Location:** 8258 Richfood Road **Experience:** Not Specified **Job Description** **Shift:** **Compensation:** Competitive Salary We are looking for a Supervisor to join our team and be part of something great. We have an outstanding career opportunity for a...
-
Financial Application Support Analyst
2 weeks ago
Mechanicsville, United States Saxon Global Full timeFinancial Application Support AnalystJob Summary: This contract position will be serving as the IT support administrator/coordinator for the ABC instance of Oracle Cloud financials (BAR) and the SAP Customer Activity Repository (CAR)Â Â Â In addition to support activities, the incoming candidate will also be responsible for any requirements development...
-
Direct Support Professional 3
2 months ago
Mechanicsville, United States Richmond Residential Serv Full timeJob DescriptionJob DescriptionRRSI offers a shift differential of $1.50 per hour (in addition to the base hourly rate) for all hours worked from 4P to 7A.$1000 Sign-on BonusGENERAL STATEMENT OF RESPONSIBILITIES: Provides assistance to professional case management and supervisory personnel in providing person– centered services in a community residential...
-
Taco Bell
2 months ago
Mechanicsville, United States Taco Bell Full timeTaco Bell Mechanicsville is looking for a full time or part time Store Supervisor for our location in Mechanicsville, VA. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems. The store supervisor also ensures...
-
House Admin Supervisor Registered Nurse RN PRN
2 months ago
Mechanicsville, United States Parham Doctors' Hospital Full timeDescription IntroductionDo you have the career opportunities as a(an) House Admin Supervisor Registered Nurse RN PRN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Parham Doctors' Hospital which is a part of the...
-
Supply Chain Supervisor
2 weeks ago
Mechanicsville, United States VCU Health Full timeThe Supply Chain Supervisor provides supervision of the staff and daily supply chain operations by ensuring service goals are met in a timely manner. This position is responsible for complying with hospital and departmental policy and procedure. Complies with accreditation and OSHA standards, general infection control, and inventory control requirements....
-
Cardiac Cath Lab Tech
1 month ago
Mechanicsville, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. PRN Cardiac Cath Lab Tech - Memorial Regional Medical Center Summary of Primary Function/General Purpose of Position The Invasive Cardio...
-
Live Show and Event Area Supervisor
3 weeks ago
Mechanicsville, United States Kings Dominion Full time$18.50 / Hour Kings Dominion's Live Entertainment department is seeking an experienced and energetic individual to oversee production needs for live shows and events. This role involves training and leading a team of stage managers, operating our seasonal parade, and setting up rehearsal spaces. The ideal candidate will be passionate about delivering amazing...
-
Pega Application Development Manager
1 month ago
Mechanicsville, United States Softworld, a Kelly Company Full timeJob Title: Pega Application Development ManagerJob Location: Mechanicsville Virginia 23116 RemoteOnsite Requirements:Modern application development experience in Pega3 years' experience leading teams (will be leading a team of 10-15 including offshore supervisor and developers and tech leads, will consider someone who has not managed a team that large...
-
Pega Application Development Manager
2 months ago
Mechanicsville, United States Softworld, a Kelly Company Full timeJob Title: Pega Application Development ManagerJob Location: Mechanicsville Virginia 23116 RemoteOnsite Requirements:Modern application development experience in Pega3 years' experience leading teams (will be leading a team of 10-15 including offshore supervisor and developers and tech leads, will consider someone who has not managed a team that large...
-
Financial System Analyst
2 months ago
Mechanicsville, United States Cynet Systems Full timeJob Description: Responsibilities: Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository application ssess the existing administration and support activities performed by businesses,. IT, and 3rd party vendor resources to identify what should be performed...
-
Full-time Teacher
3 weeks ago
Mechanicsville, United States Cool Spring Child Care Center Full timeJob DescriptionJob DescriptionSummaryCool Spring Child Care Center is accepting applications for a teacher in our 3 year old classroom. This is a full-time position with generous benefits including employer paid insurance.General Purpose:To provide children with developmentally age appropriate experiences and activities that will help them develop...
-
Early Childhood
3 weeks ago
Mechanicsville, United States Cool Spring Child Care Center Full timeJob DescriptionJob DescriptionSummaryThe Teacher Assistant supports the Teachers and the Director by helping to create a caring and safe environment for the children and assisting in activities to improve the overall care and quality of education. S/he must be able to communicate, listen and work well with others in a team environment. Assisting the staff in...
-
Hair Stylist
3 weeks ago
Mechanicsville, United States Great Clips Full timeJoin a locally owned Great Clips® salon, the world’s largest salon brand, and be one of the GREATS! Whether you’re new to the industry or have years behind the chair…great opportunities await!!For the past 12 years, we have been located next to Kroger's at Rutland Commons in Mechanicsville. Our salon is fast paced and high volume, with walk-in service...
-
Shift Manager>
1 month ago
Mechanicsville, United States Wendy's Full timeWendy's - 7101 MECHANICSVILLE TNPK [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...