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Customer Service Specialist
1 month ago
Job Description:
The candidate must be a U.S. citizen holding a Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location in Fairfax, VA. Applicants must be currently authorized to work in the U.S. without the need for visa sponsorship now or in the future.
Responsibilities include developing testing strategies and plans with our client, cross-service teams, and third-party partners. The role requires a deep understanding and extensive experience with client architecture, design, implementation, and testing in support of architecture designs for global deployments. Staying updated with the latest trends and technologies is essential.
Key Responsibilities:
- Develop testing strategies and plans with clients and partners.
- Implement and test architecture designs for global deployments.
- Provide technical guidance and support for the customers voice network operations.
- Manage and maintain voice call flow traffic and telecommunication platforms.
- Oversee the migration of call flows and manage administrative tasks.
- Produce and maintain documentation for communication management.
Preferred Qualifications:
- Bachelor’s degree in Medical Technology, Clinical Laboratory Science, or applied Science.
- Certification by the American Society of Clinical Pathologists (ASCP) in Microbiology.
- Minimum of 5 years of experience in a Microbiology Lab.
- Minimum of 3 years of supervisory experience in a clinical lab.