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Customer Service Rep/Dispatcher

3 months ago

Sun City, United States HomeServe USA Full time

** Customer Service Rep/Dispatcher**

**Job Category****:** Canyon State **Requisition Number****:** SERVI03892 Showing 1 location **Job Details**

**Description**

Canyon State is a family operated HVAC & Plumbing Company based in in the Northwest Valley We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Canyon State was acquired by HomeServe USA, who is part of a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Together, our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

**Responsibilities**

The Customer Service Rep/Dispatcher is responsible for communication between customers and service technicians. Providing exceptional customer service and facilitating technicians' work routes.

* Outbound calls to customers to schedule maintenance

* First person to answer the phone and schedule maintenance.

* Front Desk/Office Duties/ Greeting customers

* Manage multiple phone lines & multi-task between calls and service orders.

* Provide backup to Dispatcher when needed

* Additional office duties as assigned

**Qualifications**

* 1-3 years of experience in an HVAC setting a plus

* Minimum 4 years of customer service experience

* Excellent customer service skills

* Must be organized with the ability to multi-task in a fast-paced work environment

* Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows

* High School Diploma required

**In Return We Offer**

* 100% paid Medical, Dental and Vision benefits

* Profit sharing plans

* Advancement opportunities

* Paid time off

* 401k

* Advancement opportunities

Canyon State by HomeServe is an Equal Opportunity Employer

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