Job Description Summary As a member of the GCOG Portfolio Team, this role is responsible for managing federal accounts including receivable balances, invoice submission, collection functions, account reconciliation, and problem resolution. What Government Contracting and Operations Group (GCOG) contributes to BD The mission of the Government Contracting and Operations Group (GCOG) is to enable commercial strategy and drive profitable sales growth by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics, and operational excellence. Accountabilities in this role This role is responsible for managing federal accounts including receivable balances, invoice submission, collection functions, account reconciliation, and problem resolution. Specific Responsibilities: Provide customer assistance regarding invoices, accounts receivable balances, and questions regarding their equipment. Work with government customer contacts including Accounting, Pharmacists, Contract Representatives, and Contracting officers. Collaborate with other departments as needed for information or resolution. Ensure timely electronic submission of federal invoices within respective web portals. Contact customers to collect payments in accordance with due dates. Perform Contract/PO reconciliation for specific customers. Document collection efforts and status reporting; provide high-level monthly reports to upper management. Identify issues contributing to account delinquency and escalate as needed. Monitor and follow up on the status of various adjustments and authorizations. Research operational issues with field personnel. Qualifications Bachelor’s degree or 3+ years in collections or account reconciliation (preferred), preferably in a manufacturing environment. Strong interpersonal skills, customer service-oriented, analytical and critical thinking skills. Ability to work in a demanding fast-paced work environment with shifting priorities. Key Competencies Business Acumen Partnership and customer focus Accountability Delivering under pressure Strive for continuous improvement Salary Range Information $28.20 - $46.40 USD Hourly #J-18808-Ljbffr