System Reliability Engineer I

4 weeks ago

Waltham, United States Yardi Systems, Inc. Full time

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun We are committed to our customers, employees and the communities where we live. We are looking for motivated, enthusiastic team players with a passion for technology to join our growing Cloud Services Team What you will do Monitors, maintains, and troubleshoots additions of host, service, and software objects utilizing various monitoring systems, including Elastic Stack, Graphite, Grafana, Puppet, Icinga, PagerDuty, Prometheus, Kubernetes, TeamCity, and Quest Foglight. Performs and troubleshoots deployments of software systems and agents. Follows directed practices to ingest logs and analytics from new and existing systems. Uses analysis data to review system performance issues and outages to aid in active troubleshooting and post outage analysis. Proactively reviews and monitors client and product environments for potential performance issues. Works and maintains relationships with various product development and Cloud teams. Reviews application response metrics during and after system and agent deployments, communicates anomalies with system owners. Conducts performance analysis, cause contributor analysis, monitoring, and analytics gathering against various systems including, Hyper-V, Windows, Linux, WAF systems, Microsoft IIS, Apache Tomcat, Nginx, Docker, Kubernetes, NetApp, SQL Server, MySQL, and Yardi developed software. Consults on projects to improve system resilience. Maintains documentation related to tools and environments. Responds to system availability and performance alerts. Collaborates with Yardi teams and management to safeguard the integrity of all systems. What you need to have Bachelor’s degree in Computer/Information Technology or related field or equivalent combination of education and experience. One plus (1+) years of experience working with Windows or Linux server operating systems. One plus (1+) years of experience working within a software development or hosting environment as a Technical Analyst, Systems Analyst, or Software Engineer. One plus (1+) years of experience troubleshooting and analyzing software systems. Understanding of Windows and Linux performance indicators. Strong analysis and critical thinking skills. Working knowledge of procedures for analysis and response to system outage or performance degradation. Strong troubleshooting and system analysis skills. Excellent verbal and written communication skills. Excellent time management and prioritization skills. What would be helpful to have One plus (1+) years of experience with Yardi developed software. Experience using a VCS (Git, SVN, etc.) Experience with TeamCity, Jenkins, or other automation platforms Experience with Puppet, Chef, or Ansible Experience working with APIs. Experience working with containers and orchestrators such as Docker / Kubernetes Experience working with IIS, Tomcat, Apache, or Nginx Experience working with MySQL, SQL Server, or Oracle databases. Experience working with data ingestion pipelines. Experience working with monitoring and observability systems. Experience maintaining CI/CD pipelines. Comfortable programming and debugging code. Understanding of monitoring and analysis techniques. Understanding of various networking protocols and topologies. Fundamental understanding of how web applications work and how to troubleshoot them. What you get as a Yardi Employee A great place to work with fantastic people Ability to learn new technology and develop professionally Competitive compensation Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun Come join our growing team All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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