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Customer Success Manager
3 months ago
Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. We are looking for a Customer Success Manager to join our Customer Success team. We’re currently scaling our Customer Success team to proactively drive adoption across our existing customer base through onboarding and customer education. Customer Success Manager responsibilities include developing strong relationships with customers, connecting with key business executives to drive engagement and adoption throughout the customer lifecycle. You will act as a trusted advisor working with key business decision-makers to influence maximum value of their Microsoft investment, drive usage of existing workloads and identify expansion opportunities with the assigned accounts. Responsibilities Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of Connection Solutions. Demonstrate an advanced insight and understanding of customers' business/industry. Help our customers transform their business through the usage of Microsoft online services and managed services. Build, maintain and leverage strong relationships with customers to influence solution adoption and create strong support for new opportunities. Leverage deep functional expertise to increase the customer’s usage of existing workloads. Collaborate cross-functionally with internal Connection teams (Sales, Microsoft Solution Specialist, Account Managers). Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Foster envisioning sessions with customers, guiding them through their cloud transformation and highlighting the benefits and value of using Connection as the provider of managed services for modern workplace offerings. Experience, Skills And Qualifications A minimum of 3-5 years of experience in an enterprise support environment with a strong understanding of corporate account Cloud needs and knowledge of the Cloud industry. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust. Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts. Strong interpersonal skills that establish Trusted Advisor relationships with clients. Experience with delivering client-focused solutions to customer needs. AZ-900 and M365 certifications preferred. Advanced working knowledge with CRM systems such as SFDC. Min USD $85,000.00/Yr. Max USD $110,000.00/Yr. #J-18808-Ljbffr
