Receptionist - Front Office

COMPANY DESCRIPTION

Our mission at Bullfrog Spas is simple: Create peaceful lives. We look for enthusiastic people who appreciate our mission and are eager to make it a reality for our customers. If this sounds like you, you will enjoy it here. For customers, we realize our mission through innovative products and extraordinary service. Yet, our mission also applies to our people, and we do our best to ensure everyone here feels it. This focus on culture has helped to make Bullfrog Spas the world's fastest-growing premium hot tub manufacturer, one of the area's premier brands, and an incredible place to work.

ROLE OVERVIEW

As the face of Bullfrog Spas, the receptionist holds a pivotal role in providing exceptional customer support and embodying our brand values from the very first interaction. They are instrumental in ensuring a seamless flow of communication and operations within our organization.
RESPONSIBILITIES

• Welcome and Assist: Serve as the warm and welcoming ambassador of Bullfrog Spas, greeting visitors with a smile and directing them efficiently to their destinations. Take messages promptly, ensuring no query or concern goes unanswered.
• Information Hub: Be the go-to source of information for callers, offering details about our company, directions, and essential contacts with grace and clarity.
• Efficient Organizer: Handle incoming mail, faxes, and publications with precision, ensuring everything reaches the right hands promptly. Assist in maintaining a well-stocked and organized office environment.
• Customer Engagement: Assist in processing customer and dealer inquiries, ensuring our partners feel supported and valued.
• Cultural Support: Play a role in welcoming new team members, guiding them to orientations, and fostering a sense of belonging within our Bullfrog Spas family.
• Showroom Support: Provide valuable assistance in our retail showroom, attending to phone calls, messages, and customer inquiries with enthusiasm and expertise.
• Administrative Assistance: Offer comprehensive support in various clerical tasks, from printing manuals to filing documents, ensuring smooth operations across departments.

REQUIREMENTS

• Educated and Experienced: Possess a high school diploma or equivalent, along with 6 months to 1 year of relevant experience. A combination of education and experience is valued.
• Organizational Wizard: Demonstrate strong organizational skills, ensuring every task is handled efficiently and with attention to detail.
• Communication Maestro: Excel in verbal and written communication, with the ability to convey information effectively and professionally.
• People Person: Showcase exceptional interpersonal skills, fostering positive connections with colleagues, customers, and visitors alike.
• Independent and Team Player: Navigate tasks independently while remaining open to guidance and collaboration within the administrative team.
• Tech Savvy: Familiarity with Microsoft Office suite (Word, Excel, and Outlook) is essential for seamless integration into our digital workflow.

BONUS SKILLS WE PREFER

• Bilingual Bonus: Fluency in Spanish is preferred, expanding our ability to serve a diverse customer and employee base.

ADDITIONAL DETAILS ABOUT THIS ROLE

• Schedule: Monday through Friday 8:00 to 5:00
• Travel: Not Required
• Work Location: 7017 W 11800 Herriman Office
• Reporting: This position reports to the Supervisor of Customer Experience

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