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Software Standards and Service Request Process Coordinator

4 months ago

Harrisburg, United States Crescens Full time
Job title: Software Standards and Service Request Process Coordinator
Location: Harrisburg, PA [Hybrid]
Duration: 6+ months
Type: contract

Job Description :
  • Software Standards and Service Request Process Coordinator
  • This position manages the full lifecycle of all EBR software, including: Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
  • Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
  • Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services. - Tracking and provisioning of software licenses. - Supporting the end-to-end management of all EBR software service requests.
  • Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
  • Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request. - Facilitating software reviews/approvals at the delivery center and enterprise levels.
  • Coordinating delivery center software standards management. - Interacting with business representatives at the user and program level.
  • Documenting current and target states for program area business capabilities and processes. - identifying opportunities to simplify customers' daily work or improve customer satisfaction.
  • Must-have skills: - Communicating effectively verbally and written skills - Good critical thinking skills, organized, enthusiastic about helping others.
  • Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator. - Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.

Required Skills:
  • IT Service Delivery and/or Process Management.
  • Strategic/Service/Software Portfolio Management
  • Business and statistical analysis and metrics management
  • Performance Management
  • Big picture thinking and holistic approaches to change evaluation, process design and coordination
  • Cross-functional support and engagement
  • Interpersonal skills (compassion for others, knowledge of humancentered design, etc.)
  • Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
  • General adaptability (aptitude to learn a variety of soft skills, agile mindset)