Customer Service Leader

Join to apply for the Customer Service Leader - 7502 role at MAPCO Express 1 week ago Be among the first 25 applicants Join to apply for the Customer Service Leader - 7502 role at MAPCO Express Get AI-powered advice on this job and more exclusive features. The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO is a subsidiary of Majors Management, LLC which is a leader at operating, developing, serving, and supporting retail and convenience centers and gas station properties, and a leading distributor of high-quality branded motor fuels. Customer Service Leader Opportunity Position Responsibilities Meet company customer service standards. Follow company cash control policies and procedures. Adhere to all laws and regulations regarding the sale of any government regulated products and services. Obey company and health department safety guidelines for food preparation. Detail cleaning of store interior and exterior according to company standards. Stock and rotate products including coolers and/or freezers. Complete training activities and pass minimum job performance standards. Follow company general rules of conduct and code of ethics. Motivate sales associates to grow the store sales and profitability using suggestive selling techniques. Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines. Other duties as assigned. Core Competencies Time Management Value time and use your time effectively and efficiently. Concentrate your efforts on the more important priorities and can attend to a broader range of activities. Get more done in less time than others. Action Oriented Enjoy working hard and seize more opportunities than others. Not fearful of acting with a minimum of planning. Customer Focus Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it for improvements in products and services. Determination Pursue everything with energy, drive, and a need to finish. Seldom give up before finishing, especially in the face of resistance or setbacks. Essential Functions Standing/Walking 50% Lifting up to 40 pounds 10% Bending 10% Sitting 10% Squatting/Stooping 5% Climbing 5% Reaching 10% Capable of working in a fast-paced environment that requires being on your feet for an extended period of time. Travel Requirements- 0 overnight stays per year Handle Hazardous Materials- 5% Educational Qualifications And Experience Customer service experience desired Ability to perform multiple tasks at one time Read, understand, and speak English at an eighth grade level Comprehend and perform basic math skills Understand, comprehend, and perform basic computer and point-of-sale skills We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Retail Referrals increase your chances of interviewing at MAPCO Express by 2x Get notified about new Service Supervisor jobs in Clarksville, TN. Christian County Middle School Food Service Manager I Automotive Service Manager | Up to $100k* & Weekends Off | Clarksville Licensed Clinical Social Work Supervisor (LCSW) Clarksville, TN $75,000.00-$85,000.00 1 day ago Clinic Director II Licensed Certified Occupational Therapy Assistant (COTA) - Care Coordination Part Time Customer Service Team Member (must be available weekends) Clarksville, TN $123,077.00-$300,000.00 2 months ago Fort Campbell, TN $59,922.00-$100,280.00 2 weeks ago Fort Campbell, TN $59,922.00-$100,280.00 2 weeks ago LPN / LVN, HealthCare Industry - TN - On Site Military and Family Life Counselor - Adult, School and Child Youth Military and Family Life Counselor - Adult, School and Child Youth Fort Campbell, TN $59,922.00-$100,280.00 4 months ago Licensed Professional Counselor Supervisor in Clarksville Clarksville, TN $75,000.00-$85,000.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr