On-Call Banquet Server

3 weeks ago

Poughkeepsie, United States The Heartwood at Vassar Full time

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

The Banquet Server safely and efficiently provides excellent customer service with a smile We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

Responsibilities

  • Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
  • Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
  • Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
  • Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
  • Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
  • Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
  • Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
  • Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
  • Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
  • Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.
Skills Required
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.
Experience / Education
  • Serving and or set up experience preferred; must be of legal age in order to serve alcohol, per state law.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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