Project Manager

Project Manager Cutting Edge Technology delivered with the highest focus on customer service Agilysys, Inc. is a leading developer and marketer of enterprise software, services and solutions to the hospitality and retail industries. Agilysys has over 3,000 customers including some of the worlds most recognizable resort, casino and cruise line brands. The company specializes in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. Agilysys serves casinos, resorts, hotels, foodservice venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. Agilysys operates extensively throughout North America, with additional sales and support offices in Singapore and Hong Kong. As the Project Manager, you will be responsible for ensuring the successful execution and delivery of Agilysys Hospitality Group projects. You will plan, implement, and lead multiple client projects simultaneously. Develop project goals, work plans, timelines, and coordinate resources, implementation strategies and communication. You will educate and consult with customers on Agilysys solutions and use evaluation methods to successfully deliver projects. Collaborate with your peers and management to create best practices and standard operating procedures that will be made available to project owners on other implementation teams. You will regularly interact with Sales, Professional Services Management, Product Management, Account Management, Support and Accounting for project planning, execution, and closure. To be successful in this role you will come to the table with hospitality experience, in the casino, hotel, resort, restaurants space. Having experience with our products or competitors products in any capacity; development, test, support etc. is very desirable. Lastly, you will need to have customer facing PM experience for billable projects. Your duties will include: Lead customer facing projects that drive revenue and provide high customer satisfaction. Develop and manage project plans and documentation based on Agilysys Project Management Group standards. Identify, manage, report and escalate on program or project risks. Manage project schedule, budget, resource and quality constraints. Lead multiple projects by prioritizing and managing conflicts of schedule and resources. Work with the Managers of Installation Services to help identify and secure resources based on project target dates Coordinate with Sales to provide clarity around initially ambiguous projects and process issues. Work closely with internal resources including installation teams to complete project tasks and address business/technical challenges to meet project goals. Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates. Mentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable. Provide thought leadership with regards to team and organization challenges. Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products. Obtain appropriate training certifications for self-development. Ensure effective transition of projects to Support. Perform other duties as assigned or specific to the project. Requirements for success: Experience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems etc.) Customer facing presentation skills at the "C" level Bachelors degree (in either Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management) and/or 3-5 years experience in Program/Project Management and/or managing technical implementation projects. Expertise in using MS Project, NetSuite OpenAir, Confluence and MS Office products. Customer based Project Management experience in an hourly billable capacity Superior relationship and communication skills (written and verbal). Ability to lead without authority and drive decision making. Strong attention to detail, follow through and organization skills to manage multiple concurrent projects. Ability to persuade, inspire and motivate peers. Excellent problem solving skills and ability to be flexible to project situations. Be available to travel up to 20% of the calendar year. Must have or be able to obtain a valid passport for international travel. Occasional work on weekends and evenings. Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. Other desired experience: PMP Certification from Project Management Institute or equivalent certification International business experience Multilingual skills Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.