Care Concierge

4 weeks ago

Columbus, United States Ventech Solutions Full time

** Care Concierge (QurHealth)**

**Job Category****:** Corporate **Requisition Number****:** CAREC001832 Showing 1 location **Job Details**

**Description**

**Job Summary**

QurHealth, a Ventech Solutions associated company, is dedicated to broadening access to and improving the speed and quality of care for our customers. By tapping into QurHealth knowledge and employing sharp communication skills, the Care Concierge will help elevate the experience of our customers, enabling greater insights into their personal health and facilitating rapid and holistic healthcare from qualified medical professionals.

The Care Concierge delivers on the companys purpose of facilitating seamless, rapid healthcare support to our customers. The Care Concierge will act as a single-point-of-contact coordinator to proactively engage and assist customers, patients and caregivers receive the healthcare services and products they need through QurHealths medical professional partners. The Care Concierge will also facilitate new customer enrollment in QurHealth services.

The Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

**Essential Functions:**

* Engages customers by proactively welcoming them to QurHealth and assisting them with enrollment.

* Builds relationships with customers, patients and caregivers by answering service (non-clinical) questions.

* Provides individualized customer service based on unique customer needs.

* Engages customers to identify opportunities to improve service and/or customer experience.

* Assists customers by helping them navigate healthcare services and products.

* Through personalized conversation, assists in determining the root cause for the customers visit to the QurHealth and appropriately assess their core service needs

* Helps customers navigate the QurHealth tool.

* Facilitates customers engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.

* Assists customers with scheduling 1:1 healthcare consultations with QurHealth clinicians.

* Communicates with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.

* Supports field leaders by providing feedback about customer interactions on a regular cadence; supports corrective measures aimed at increasing service utilization metrics and product sales.

* Ensures any clinical advice is provided only by providers.

* Reports to the QurHealth CEO on customer experience, volume of engagement, etc.

**Required Qualifications**

* Bachelors degree with a minimum of 7 years experience in concierge healthcare coordination and/or patient relations experience with either a healthcare provider or a health insurer or equivalent combination of education, experience and/or certifications.

* HIPAA compliance training and certification, with prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA.

* Experience with new member/customer onboarding and enrollment.

* Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain QurHealths available products and services.

* Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities.

* Ability to receive and act on feedback; resilient, curious and seeks to learn.

* Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves.

* Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

* Comfortable working with ambiguity.

* Strong organization skills and attention to detail.

* Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients, and caregivers.

* Excellent communication (verbal, written and listening) skills.

* Self-starter and able to successfully work with minimal supervision.

* Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions.

* Detail-oriented, analytical, and tech savvy.

* High emotional intelligence (EQ).

* High emphasis on patient privacy and confidentiality.

* Demonstrated ability to increase customer satisfaction.

* Reliable, self-motivated, and excited by fast-paced work.

* Positive and team oriented.

* Professional and presentable.

**Preferred Qualifications**

* Experience with a health care and/or technology start-up preferred

* CPhT, medical or customer service certification is a plus

* Bilingual English-Spanish language proficiency

* Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA

**COVID-19 Vaccination**

In accordance with the Presidents Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, all prospective Ventech hires must be fully vaccinated against COVID-19 or be willing to get fully vaccinated against COVID-19 and furnish proof of vaccination, or be approved for a medical or religious exemption to this vaccination requirement, by date of hire to be considered for U.S.-based jobs.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

**Preferred**

Cert HIPAA Sec Spec

Cert HIPAA Prof

Cert HIPAA Admin

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Concierge

    2 weeks ago

    Columbus, United States Thrive Senior Living Part time $11 - $13

    Thrive at Green Island Assisted Living & Memory Care community is looking for an outgoing, kind, and customer service oriented concierge to join the team.  Job Details:The concierge is the first point of contact for all guests and vendors, in person and on the phone.  The concierge creates a warm and welcoming atmosphere for everyone in the community....

  • Concierge

    4 days ago

    Columbus, United States Thrive Senior Living Part time $11 - $12

    Thrive at Green Island Assisted Living & Memory Care community is looking for an outgoing, kind, and customer service oriented concierge to join the team.  Job Details:The concierge is the first point of contact for all guests and vendors, in person and on the phone.  The concierge creates a warm and welcoming atmosphere for everyone in the community....

  • Primary Care

    7 days ago

    Columbus, Ohio, United States AMN Healthcare Full time

    Job Description & RequirementsPrimary Care | Value-Based CareStartDate: ASAP Pay Rate: $ $ An innovative value-based care organization, that focuses on improving patient outcomes for the most vulnerable patients in our communities, is seeking a mission-driven family or internal medicine primary care physician in Columbus, OH. This is an opportunity to join a...

  • Director II Customer Care

    2 days ago

    Columbus, United States Elevance Health Full time

    Director II Customer Care Location: This position will work in a hybrid model (remote and office). The Ideal candidate will live within 50 miles of our Columbus, GA . or Meridian, ID. Elevance Health PulsePoint locations. AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also...

  • Concierge Registered Dietitian PartTime

    1 week ago

    Columbus, United States Reach7 Diabetes Studios Full time

    About Us Reach7 Diabetes Studios is a new, modern, membership-based medical clinic focused on providing excellent, collaborative, and technology-enabled care for patients with diabetes and prediabetes. Located conveniently in shopping centers next to Publix pharmacy and grocery stores, we are striving to bring the first brand of The Neighborhood Diabetes...

  • Physician

    1 month ago

    Columbus, United States FREEDOM HEALTHWORKS LLC Full time

    Job DescriptionJob DescriptionRecruiting a Physician that would like to practice in the concierge or direct primary care (DPC) model.We are looking for physicians who are looking to elevate the care provided to patients with concierge medicine or direct primary care. This model focuses on patient wellness and preventative health, leading to a better...

  • Travel MRI Technologist

    4 days ago

    Columbus, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel MRI Technologist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/16/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel We are seeking a Technician-MRI Technician for a travel...

  • Travel MRI Technologist

    3 days ago

    Columbus, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel MRI Technologist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/17/2024 Duration: 16 weeks 40 hours per week Shift: 10 hours, evenings Employment Type: Travel We are seeking a Technician-MRI Technician for a travel...

  • Travel MRI Technologist

    3 days ago

    Columbus, United States TotalMed Allied Remote Work Freelance Full time

    TotalMed Allied is seeking a travel MRI Technologist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: MRI TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 9 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Technician-MRI Technician for a travel assignment in Columbus...

  • Travel Respiratory Therapist

    4 days ago

    Columbus, Ohio, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel Respiratory Therapist for a travel job in Columbus, Ohio. Job Description & RequirementsSpecialty: Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Respiratory Therapy-Respiratory Therapist for a...

  • Travel Respiratory Therapist

    4 days ago

    Columbus, Ohio, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel Respiratory Therapist for a travel job in Columbus, Ohio. Job Description & RequirementsSpecialty: Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Respiratory Therapy-Respiratory Therapist for...

  • Travel Surgical Technician

    4 days ago

    Columbus, Ohio, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel Surgical Technician for a travel job in Columbus, Ohio. Job Description & RequirementsSpecialty: Surgical TechnicianDiscipline: Allied Health ProfessionalStart Date: 06/03/2024Duration: 13 weeks40 hours per weekShift: 10 hours, eveningsEmployment Type: TravelWe are seeking a Technician-Surgical Tech for a travel assignment...

  • Travel MRI Technologist

    4 days ago

    Columbus, Ohio, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel MRI Technologist for a travel job in Columbus, Ohio. Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalStart Date: 04/28/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Technician-MRI Technician for a travel assignment in...

  • Travel Respiratory Therapist

    4 days ago

    Columbus, Ohio, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel Respiratory Therapist for a travel job in Columbus, Ohio. Job Description & RequirementsSpecialty: Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: 06/03/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Respiratory Therapy-Respiratory Therapist for...

  • Travel MRI Technologist

    3 days ago

    Columbus, United States TotalMed Allied Remote Work Freelance Full time

    TotalMed Allied is seeking a travel MRI Technologist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: MRI TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/16/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelWe are seeking a Technician-MRI Technician for a travel assignment in...

  • Travel Surgical Technician

    3 days ago

    Columbus, United States TotalMed Allied Remote Work Freelance Full time

    TotalMed Allied is seeking a travel Surgical Technician for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: Surgical TechnicianDiscipline: Allied Health ProfessionalStart Date: 06/03/2024Duration: 13 weeks40 hours per weekShift: 10 hours, eveningsEmployment Type: TravelWe are seeking a Technician-Surgical Tech for a travel...

  • Travel Respiratory Therapist

    3 days ago

    Columbus, United States TotalMed Allied Remote Work Freelance Full time

    TotalMed Allied is seeking a travel Respiratory Therapist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe are seeking a Respiratory Therapy-Respiratory Therapist for...

  • Medical Assistant

    4 days ago

    Columbus, United States CareATC Full time

    Job DetailsJob Location Columbus, GA Job Category Health Care DescriptionCareATC: Provide patient care the way you always envisioned within a Health Center setting. About This Opportunity: We are looking for a Clinical Assistant with excellent patient care skills, great communication, and concierge level customer service. The Role of the Clinical Assistant: ...

  • Travel Registered Respiratory Therapist

    3 days ago

    Columbus, United States Epic Travel Staffing Allied Remote Work Freelance Full time

    Epic Travel Staffing Allied is seeking a travel Registered Respiratory Therapist for a travel job in Columbus, Ohio. Job Description & Requirements Specialty: Registered Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: 06/03/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelJob Opportunities Epic...

  • Travel Registered Respiratory Therapist

    1 day ago

    Columbus, United States Epic Travel Staffing Allied Full time

    Job DescriptionEpic Travel Staffing Allied is seeking a travel Registered Respiratory Therapist for a travel job in Columbus, Ohio.Job Description & RequirementsSpecialty: Registered Respiratory TherapistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelJob...