Global SAP S4 Order to Cash

We’re Hiring for a Global SAP S4 Order to Cash (OTC) IT Lead If you are excited and passionate about helping #LetsSolveWater, consider joining our team today

Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark THE ROLE

: The Global SAP S4 Order to Cash (OTC) IT Lead will identify and define a Global strategy that innovates, simplifies, delivers, and supports Xylem’s ERP ecosystem. The Lead will serve as an expert resource to Lead the Global Xylem ERP Program for the Order to Cash process. This includes co-creating & rolling out the Global Template Definition, Build, Localization, and Deployment across the Globe. This role also requires the Lead to harmonize the Order to Cash (OTC)solutions with other enterprise technologies, including but not limited to data management, business intelligence, sales and operations, manufacturing, and engineering solution sets throughout their respective lifecycles. The Lead will interact with all levels within the company, including technical and business leads across various functional organizations who will help define the strategic approach within a complex and diverse ERP landscape. They will oversee Order-to-cash (OTC )projects to execute the roadmap most efficiently and effectively, including implementation, configuration, development, and operational support of all ERP systems. The Lead will provide technical and people leadership and bring deep hands-on ERP experience. Responsibilities: Strategic Planning: Collaborate with IT leadership, business leadership, and internal and external subject matter experts to define and align the ERP strategy with Xylem’s and IT’s overarching strategies. Continuously seek to improve the ERP Order to Cash (OTC)ecosystem and streamline operations to improve performance, reduce costs, and increase agility to respond to changing business needs. Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP plan and make a strategy with the overarching Xylem information systems architecture, standards, and methods. Participate as a critical contributor to the ever-evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams. Development and Operations: Oversee the ERP Global Order to Cash processes, which is a team that provides Global development, configuration, and operational support. Collaborate with Enterprise Applications Peer process leaders to manage demand, set priorities, and estimate and deliver projects within scope, schedule, budget, and quality metrics. Ensure the ERP Order to Cash (OTC)landscape's security, availability, and performance. Build innovative solutions to reduce complexity and simplify the application landscape—source internal and external technical resources. Balance business needs with practical and agile software development practices.

Establish standards and tools across the Order to Cash (OTC)team based on industry best practices, leveraging agile, iterative, and waterfall development methodologies and DevOps processes as appropriate. Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts, and external vendors to provide end-to-end support of Global ERP applications and supporting systems and services. Help establish Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated Order to Cash (OTC)issues/incidents. Oversee project management activities for ERP Order to Cash (OTC)projects where needed. Collaborate to standardize critical processes and systems. Ensure adherence to all defined policies, procedures, and standards. Collaborate with the Training and Communications team to provide a Order to Cash (OTC)eLearning to end users. Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability, and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems. Staff Management: Provide training, coaching, mentoring, supervising, and evaluation of staff to maintain optimum performance in job duties. Create accountable, motivated, and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems.

Coach direct reports to develop, nurture, and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team and the business partner organization and escalate to leadership as required. Governance Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the Order to Cash (OTC)team in governance bodies, including architecture, change and demand management committees, and strategy discussions. Ensure compliance with all statutory and legal requirements in countries where ERP systems are used and

support Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems . Help establish and participate in ERP System User Groups. Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development, and approve relevant project documentation. MAJOR ACTIVITIES: Comply with all regulatory, Legal, and Human Resources mandates. Assure staff adheres to all established mandates. Lead the Xylem Global ERP Order to Cash (OTC)Team, providing development, configuration, and operations services. Develop and align the Global Order to Cash (OTC)systems strategy with Xylem's business and enterprise architecture. Provide vision, leadership, and management for developing, implementing, and servicing order-to-cash (OTC)systems. Establish and foster solid relationships with service and software vendor partners. Ensure the success of all Order to Cash projects through direction, coordination, implementation, execution, control, and completion of projects, ensuring consistency with company strategy, commitments, and goals. Contribute to project estimates, assign resources, conduct feasibility studies, and participate in technical solution evaluations. Be accountable for Order to Cash (OTC)system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases, and upgrades in the ERP system landscape. Ensure successful Level 2 and Level 3 application support activities. Establish and ensure that SLAs are met or exceeded in the Supply Chain. Proactively monitor and report on SLA performance. Collaborate with the Training and Communications team to develop effective e-learning training materials and delivery methods. Lead monitoring activities for all Order to Cash (OTC)processes to ensure conformance to local statutory requirements and corporate policies and standards. Stay abreast of current rules to ensure compliance. Keep current with new technologies and trends. Review and evaluate the capabilities of existing systems and recommend solutions for replacing or improving ineffective systems or processes. Identify and implement best practices. Manage direct reports and the virtual Order to Cash (OTC)team to deliver solutions to meet business needs.

Provide training, coaching, mentoring, supervising, and staff evaluation. Provide appropriate information for input to the department budget process. Manage within budget or obtain business partner and IT upper management support for out-of-budget expenditures. Keep spending aligned with corporate policies. Collaborate with the PFA assigned to IT, who facilitates the financial aspects associated with IT’s operations. Contribute to the definition of IT standard processes and procedures. Assure staff adheres to all established IT standards, processes, procedures, and guidelines. Perform related duties and fulfill responsibilities as required. Required Qualifications: Minimal education & experience, essential skills & abilities, and required license/certification to perform this job. Bachelor's Degree in MIS or CS preferred, or relevant concentration, with 12+ years of experience; or a Graduate Degree (Master) in MIS or CS preferred, or relevant concentration, with 10+ years of experience; or relevant and equivalent business or IT experience of minimum of 14-18 years 10+ years of solid

experience in various aspects of large-scale ERP application platforms, operations, and support in international business environments, with at least five years experience in a manufacturing environment (Order to Cash (OTC)processes / sub-processes). Hands-on e xperience deploying and supporting SAP S/4 Experienced in offshoring and outsourcing of support and operations activities. Excellent people manager and leader of leaders, able to inspire and communicate effectively with a remote (onshore/offshore) multicultural team A track record of building, maintaining, and managing strong relationships with Global business leaders across many different stakeholder groups Excellent customer service ethic Knowledge and understanding of operations processes, Order to Cash (OTC)management, finance and accounting processes Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology concepts to technical and non-technical audiences Proven track record and experience developing solutions and successfully executing programs that meet objectives of excellence in a dynamic environment Poise and ability to act calmly and competently in high-pressure, high-stress situations Must be a critical thinker with strong problem-solving skills. Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment, and meet overall objectives Project management skills: financial/budget management, scheduling, and resource management. Ability to lead and motivate cross-functional, interdisciplinary, and virtual teams across diverse time zones to achieve tactical and strategic goals Experience with contract and vendor negotiations High level of personal integrity and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity High degree of initiative, dependability, and ability to work with little supervision English language fluency Travel requirement: Ability to travel up to 50% At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today

Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

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