SAP ABAP C4C ISU Techno-Functional Consultant

7 days ago

Trenton, United States Inoltra Full time

Requirements: 6+ years of experience as a SAP ABAP Developer/Technical Consultant Strong configuration experience in C4C 1+ years experience in IS-U Good communication/interpersonal skills and ability to cross-functionally communicate with the business

Logistics: Location: Wall, NJ - 3 days a week onsite, 2 days remote Start Date: ASAP

Roles & Responsibilities:

Inoltra is seeking a SAP C4C ABAP Techno-Functional Consultant with IS-U experience to join one of our utilities clients in building out their internal SAP practice.

This resource will be supporting their customer experience solutions with focus on SAP Cloud for Customer (C4C), SAP Marketing Cloud (SMC), and SAP-ISU (Industry Standard Utilities). They will be responsible for the design, development, and implementation of SAP IS-U solutions to support the utilities industry's specific requirements. This resource will also analyze business processes, configure the SAP modules, develop custom enhancements, integrate with other systems, and provide ongoing support and maintenance.

Major Responsibilities/Essential Functions: Provide ongoing support and maintenance for SAP C4C, SAP SCM and SAP IS-U solutions, troubleshooting issues, resolving incidents, and implementing enhancements as required Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications for SAP C4C, SAP SCM and SAP IS-U solutions Configure the SAP IS-U module according to business needs, including setting up master data, rates, tariffs, billing cycles, and customer service processes Develop custom enhancements and functionalities using ABAP programming, including user exits, customer enhancements, and Business Add-Ins Integrate SAP IS-U with other systems and modules, ensuring seamless data flow and process integration Conduct unit testing, integration testing, and support user acceptance testing (UAT) to ensure the quality and reliability of developed solutions Prepare technical documentation, including functional and technical specifications, configuration guides, and user manuals; conduct knowledge transfer sessions and provide training to end-users and support teams Collaborate with cross-functional teams, including business analysts, project managers, and infrastructure teams, to ensure effective solution delivery. Communicate project status, risks, and issues to stakeholders and management Stay updated with the latest SAP developments, technologies, and industry trends while delivering innovative solutions and improving processes Work with SAP C4C (Sales and Services), SAP SCM, SAP CRM, Self-Service Accelerator, DQM, Mind touch, and Marketing concepts Integrated solutions utilizing SAP (CPI) cloud-based middleware that connects SAP systems with third-party products Configure Billing Master Data setup, work with billing processes and develop print solution to integrate with SAP

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