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Order Services Associate

3 months ago

Montgomery, United States Cardinal Health Full time
Shift: Monday - Friday, 9am to 5:30pm (or task completed)

Pay rate: $24.00-28.00 an hour

Bonus eligible: NO

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
Application window anticipated to close: 9/2/2024 *if interested in opportunity, please submit application as soon as possible

What Warehouse Operations contributes to Cardinal Health

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning.

Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers.

Job Summary

The Senior Associate, Warehouse Operations applies broad knowledge to ensure the integrity, quality, and accuracy of the facility's inventory, which can including but is not limited to: controlling inventory adjustments and holds, profiling/sorting incoming product, resolving inbound and outbound discrepancies, purchasing supplies, ensuring timely delivery and processing physical returns. The Senior Associate executes the facility's standard operating procedures (SOPs) and responds effectively to routine and complex inventory/purchasing control issues.

Responsibilities
  • Maintains inventory accuracy by managing product holds, product movements, physical returns, purchasing of products and automated tracking of inventory.
  • Drives efficient picking and replenishment by profiling products to determine the best slotting, based on weights and measures, palette dimensions, frequency of product movement, expiration date, hazardous classifications and other characteristics. Could also drive efficient purchase orders, ensuring a timely manner of delivery to Cardinal Health 3PL's.
  • Continually monitors quality and productivity metrics including damaged product, adjustments, shortages, and cycle counts, among others. Regularly communicates with Supervisor and other internal departments on inventory accuracy and quality metrics related to given products or customers. Could also communicate with outside vendors to secure supplies for operational needs.
  • Investigates outbound discrepancies by checking for differences between physical counts and WMS records. Identifies and reports variances to Customer Care team and ensures that customers are shipped variances promptly, and documents all variances and issues in line with SOPs.
  • Should resolve inbound discrepancies by initiating communication with external suppliers and coordinating with Quality Assurance teams. Makes necessary adjustments in WMS and determines implications for customer order fulfillment.
  • May determines proper resolution of discrepancies and other operational errors to ensure that customer commitments can be fulfilled in scheduled timeframe. Promptly communicates the root cause and resolution to the Supervisor, Manager, and other internal stakeholders as necessary to minimize future errors.
  • Could place Purchasing Orders (PO's) for customers and tracks to ensure on time deliveries to prevent service disruptions.
  • Proactively identifies opportunities to improve operations and mitigate risks in inventory control and broader operations. Provides input into operational excellence initiatives through Supervisor and Manager.
  • Serves as a resource to other team members, instructs Associates on complex picking, put-away, and replenishment tasks to maximize inventory accuracy, is flexible to support daily operational needs. May assist in occasional warehouse audits by providing reporting and answering questions related to inventory control procedures, as necessary.
Qualifications
  • 2-4 years of experience, preferred
  • High School diploma, GED or equivalent, or equivalent work experience, preferred
What is expected of you and others at this level
  • Applies knowledge and company policies to complete a variety of tasks
  • Demonstrates a working knowledge of jobs outside area of responsibility
  • Maintains appropriate licenses, training and certifications
  • Works on assignments that are moderately difficult requiring judgment in resolving issues
  • May assist in recommendation of processes on new assignments
  • Adheres to all quality guidelines
  • Works with limited supervision
  • Work occasionally involves review of output by work lead or supervisor
  • May provide general guidance or technical assistance to less experienced team members


Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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