Front Services Clerk

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay youll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.

Overview:

Turtle Bay Resort is seeking a reliable and customer-oriented Front Services Clerk to join our team. The Front Services Clerk plays a crucial role in ensuring a smooth and positive experience for our guests from the moment they arrive at the resort. As a Front Services Clerk, you will be responsible for being the liaison between our Bell, Door, and Valet teams, providing information about the resort's amenities and services and delivering exceptional customer service. This is a fast-paced position that requires strong communication and organizational skills.

JOB OVERVIEW:
Welcome guests to the resort with a friendly and professional demeanor.
Provide exceptional service by using the guests name, readily available to assist with a smile and a passion to go above and beyond.
Post and verify bell delivery and porterage charges in OPERA
Review Group Resumes and ensure that information and requests pertaining to bell/door/valet is being executed.
Assist guests with requesting their vehicle from valet, luggage storage, retrieval, and delivery inquiries. Provide information and answer questions about the resort's facilities, amenities, and services.
Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
Coordinate with other departments to ensure a seamless guest experience, including concierge, front desk, bell, door, valet and PBX.
Maintain a neat and organized workspace, ensuring all necessary supplies are stocked at the valet and bell desk.
Complete service audits on front services staff to ensure that they are meeting standards set forth by the Front Office leadership team.
Assist in handling incoming and outgoing guest deliveries, packages, and luggage.
Arrange transportation requests for guests throughout the property to/from the golf course, stables and Paniolo Paina.
Follow established procedures for handling cash, credit card transactions, and other forms of payment for guest/non-registered guest parking.
Adhere to all safety and security protocols to ensure the well-being of guests and the resort's property.
Stay up to date with resort promotions, events, and local attractions to effectively communicate information to guests.
Audit parked vehicles and valet keys daily to ensure that they are being charged appropriately.
Continuously strive to provide exceptional customer service and exceed guest expectations.

REPORTS TO:

Guest Services Managers, Front Office Manager, Director of Front Office

High school diploma or equivalent; additional education or hospitality-related certification is a plus.
Previous experience in a front desk or customer service role is highly preferred.
Proficient with using technology and various desktop applications; experience with HotSOS and OPERA is desired.
Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members.
Strong organizational skills and attention to detail to handle multiple tasks and prioritize effectively.
Proficient computer skills, including experience with reservation systems and Microsoft Office Suite.
Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
Flexibility to work varying shifts between the hours of 6am-11pm, including weekends and holidays.
Physical stamina to stand, walk, and lift luggage throughout an 810-hour shift.

STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

EOE/AAP M/F/D/V