We have other current jobs related to this field that you can find below
-
Senior Patient Experience Representative
2 weeks ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internal candidates not eligible)*The Senior Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
-
Senior Patient Experience Representative
1 week ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Senior Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...
-
Sr. Patient Experience Representative
3 months ago
Boston, United States Children's Hospital Boston Full time75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience....
-
Patient Experience Representative II
7 days ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
-
Patient Experience Representative II
1 week ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
-
Patient Experience Representative
2 months ago
Boston, United States Children's Hospital Boston Full time76221BRJob Posting Title:Patient Experience Representative - Weekend EveningsDepartment:Cardiovascular ProgramAutoReqId:76221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives....
-
Patient Experience Representative
7 days ago
Boston, United States Boston Children's Hospital Full timeBoston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...
-
Patient Experience Representative I
2 weeks ago
Boston, United States Children's Hospital Boston Full time74283BRJob Posting Title:Patient Experience Representative I - InpatientDepartment:Patient Services-NursingAutoReqId:74283BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:NursingJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient...
-
Patient Experience Representative
1 month ago
Boston, United States Boston Children's Hospital Full timeBoston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient Experience...
-
Patient Experience Representative II
1 week ago
Boston, United States Boston Children's Hospital Full timeAt Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents...
-
Patient Experience Representative
2 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Boston Children's Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and...
-
Temporary Patient Experience Representative
7 days ago
Boston, United States Children's Hospital Boston Full time76815BRJob Posting Title:Temporary Patient Experience Representative - RadiologyDepartment:RadiologyAutoReqId:76815BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and...
-
Patient Experience Representative
7 days ago
Boston, United States Boston Children's Hospital Full timeSchedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
-
Patient Experience Representative
1 week ago
Boston, United States Boston Children's Hospital Full timeBoston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...
-
Patient Experience Representative
1 week ago
Boston, United States Boston Children's Hospital Full timeSchedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
-
Temporary Patient Experience Representative
7 days ago
Boston, United States Boston Children's Hospital Full timeThe Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...
-
Patient Experience Representative I- ORL
7 days ago
Boston, United States Boston Children's Hospital Full timeThe Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...
-
Boston, United States Children's Hospital Boston Full time76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This...
-
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*Schedule: Monday - Friday , rotating schedule 6:30am to 8pm.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit...
-
Temporary Patient Experience Representative
1 week ago
Boston, United States Boston Children's Hospital Full timeThe Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...
Senior Patient Experience Representative
2 months ago
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internal candidates not eligible)*
The Senior Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In/Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Maintaining personal calendars for physician/supervisor(s)
- Scheduling meetings, programs and events
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects
- Assisting in implementing change in internal systems and procedures
- Patient Experience Coordination:
- Monitoring clinic activity to ensure the best possible patient experience
- Assisting with resolving customer service and scheduling issues
- Responding to patient needs and situations requiring escalated service response
- Training:
- Participating in the development of training programs
- Training clinic staff in department systems, processes and terminology
- Ensuring staff is informed regarding Customer Service, IT, policy and procedure changes
- Demonstrating high-level problem resolution skills
- Providing assistance to other support staff in evaluating and resolving issues
- Serving as a resource on operations and procedures, payer and billing requirements
- High School Diploma/GED required.
- Minimum 1-year as a Patient Experience Representative or related healthcare experience.
- Ability to work between the hours of 7am and 6:30pm
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.