Automotive Customer Service Advisor
7 days ago
Automotive Customer Service Advisor #158775 Functional Group Service Desk Location Location Code Potential Schedule Job Status Full-time Job Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. Valid Driver's License. One year of related experience in the automotive service environment. One year of sales experience preferred. Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr
-
Service Advisor
4 weeks ago
Fayetteville, North Carolina, United States Crain Automotive Team Full timeJob SummaryWe are seeking a skilled Service Advisor to join our team at the Crain Automotive Team. As a Service Advisor, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Handle customer inquiries and complaints in a professional and courteous manner.Product Knowledge:...
-
Automotive Service Technician
4 weeks ago
Fayetteville, North Carolina, United States Hendrick Automotive Group Full timeJob SummaryHendrick Automotive Group is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional vehicle repair and maintenance services.Key ResponsibilitiesExamine customer vehicles to identify...
-
Automotive Technician
2 weeks ago
Fayetteville, North Carolina, United States Hendrick Automotive Group Full timeJob SummaryWe are seeking a skilled Automotive Technician to join our team at Hendrick Chrysler Jeep FIAT in Fayetteville, North Carolina. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring that our customers receive exceptional service and satisfaction.Key ResponsibilitiesExamine...
-
Automotive Service Technician
3 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timeAbout UsPenske Automotive Group is a leading transportation services company with over 350 automotive retail and service locations globally.We operate with a strong focus on customer service, integrity, and hard work, which has positioned us as the world's premier automotive retailer.Our ValuesWe are driven by a passion for excellence, a commitment to...
-
Automotive Service Technician
3 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timeAbout UsPenske Automotive Group is a leading transportation services company with over 350 automotive retail and service locations globally. We operate with a strong focus on customer service, integrity, and hard work, which has positioned us as the world's premier automotive retailer.Our Career TracksWe offer a wide range of career paths for individuals who...
-
Automotive Technician
7 days ago
Fayetteville, Arkansas, United States Penske Automotive Full timeUnlock Your Potential as a Flat Rate TechnicianAre you a skilled mechanic looking for a challenging and rewarding role? Do you have a passion for delivering exceptional customer experiences? We're seeking an experienced Flat Rate Technician to join our team at Acura of Fayetteville, a Penske Automotive Group dealership.What We OfferA competitive starting pay...
-
Service Consultant
4 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timePenske Automotive West Showroom Drive [Auto Service Technician] **About the Role** As a Service Advisor at Penske Automotive, you will be responsible for selling and scheduling needed service work in the service department. You will also schedule service appointments and obtain customer and vehicle data prior to arrival when possible. Additionally, you...
-
Automotive Technician
4 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timeAbout the RoleWe are seeking an experienced Automotive Technician to join our team at Acura of Fayetteville. As a Flat Rate Repair Specialist, you will be responsible for performing repairs and maintenance work on Acura vehicles in accordance with factory and dealership specifications and time standards.Key ResponsibilitiesPerform repairs and maintenance...
-
Automotive Service Representative
2 weeks ago
Fayetteville, North Carolina, United States Crain Automotive Team Full timeJob OverviewWe are seeking a friendly and enthusiastic individual to join our Crain Automotive Team as an Automotive Service Representative. As a key member of our team, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide exceptional customer service and support to...
-
Customer Service Representative
3 weeks ago
Fayetteville, North Carolina, United States Penske Automotive Full timePenske Automotive West Showroom Drive Job DescriptionWe are seeking a skilled Receptionist to join our team at Penske Automotive West Showroom Drive. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer multi-line phone system and respond to...
-
Automotive Service Assistant
2 weeks ago
Fayetteville, Arkansas, United States Crain Automotive Team Full timeJob OpportunityWe are seeking a highly motivated and detail-oriented Service Porter to join our team at the Crain Automotive Team.Key Responsibilities:Transporting customer vehicles to and from service areasProviding shuttle services for customersPerforming other duties as requiredRequirements:Valid Driver's LicenseAvailability to work Tuesday - Saturday,...
-
Automotive Service Technician
2 weeks ago
Fayetteville, Arkansas, United States Superior Automotive Group Full timeJoin Our Team as a Highly Skilled Automotive TechnicianWe are seeking a dedicated and experienced Automotive Technician to join our team at Superior Nissan of Fayetteville. As a key member of our Service Department, you will play a vital role in ensuring our customers receive exceptional service and quality repairs.Responsibilities:Perform preventative...
-
Automotive Service Technician
1 week ago
Fayetteville, Arkansas, United States Lewis Ford Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Service Technician to join our team at Lewis Automotive Group. As a key member of our service department, you will be responsible for performing diagnoses, repairs, and maintenance work on customer and dealership vehicles.Key ResponsibilitiesPerform diagnostic services and troubleshooting...
-
Customer Service Representative
2 weeks ago
Fayetteville, North Carolina, United States Penske Automotive Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Receptionist to join our team at Toyota of Fayetteville. As a key member of our dealership team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our customers and vendors.Key ResponsibilitiesAssist customers and vendors by phone or in...
-
Customer Service Representative
2 weeks ago
Fayetteville, North Carolina, United States Penske Automotive Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Receptionist to join our team at Toyota of Fayetteville. As a key member of our dealership team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our customers and vendors.Key ResponsibilitiesAssist customers and vendors by phone or...
-
Customer Service Representative
2 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timePenske Automotive West Transport Road Job OpportunityWe are seeking a skilled Receptionist to join our team at Penske Automotive. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer multi-line phone system and greet customers as they enter the...
-
Automotive Detailer
3 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timePenske Automotive West Transport Road Job SummaryAs an Automotive Detailer at Penske Automotive, you will be responsible for ensuring that all vehicles meet dealership and manufacturer's specifications. This includes washing and drying vehicles, cleaning interior and exterior windows, and vacuuming the interior to remove loose dirt and debris.Key...
-
Automotive Technician
2 weeks ago
Fayetteville, Arkansas, United States Penske Automotive Full timeAbout UsPenske Automotive Group is a leading transportation services company with over 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue, we are a proud member of Fortune's 150 largest companies.Our ValuesOur strength and continued growth are fueled by more than 24,000 employees and the values they share....
-
Automotive Mechanic
6 hours ago
Fayetteville, Arkansas, United States Penske Automotive Full timePenske Automotive Technician Job DescriptionWe are seeking a skilled Automotive Technician to join our team at Penske Automotive. As a key member of our team, you will be responsible for performing vehicle inspections, troubleshooting, and testing to determine required or recommended repairs.Key Responsibilities:Accurately diagnose malfunctions and perform...
-
Automotive Service Professional
3 weeks ago
Fayetteville, North Carolina, United States Montgomery Hassell Inc. Full timeAbout Montgomery Hassell Inc.We treat our employees like family and strive to create work environments that allow them to return home better husbands, wives, sons, and daughters. Our continued success is credited to the team's quality of work and relationships built while serving our communities.Our customers are a driving factor in the growth of our...
