Director of Customer Service
2 weeks ago
Bay and Bay Transportation is a national leading trucking and logistics company headquartered in Eagan MN. Our mission is to provide safe, consistent and quality transportation solutions to customers. Thanks to our great employees , we have provided the best quality transportation and logistics management services since 1941.
We are hiring a Director of Customer Service (Brokerage) for our corporate office located in Eagan MN . The purpose of this position is to manage the day-to-day activities and oversee the brokerage customer service department to drive results and handle escalating issues. The position will also be responsible for training, coaching and mentoring of staff.
To qualify for this position, you must have prior experience managing a customer service team for a trucking or 3PL brokerage company . You must also have good communication skills, excellent computer skills and experience hiring, training, coaching and mentoring.
We offer career growth opportunities, a flexible work environment , competitive pay and benefits . If you are a highly motivated, enthusiastic and goal-oriented individual, and would like to explore your career opportunities with a leading national transportation and logistics company, we’d like to hear from you
Responsibilities:
Set the strategic direction of the Customer Service department, aligning with the company objectives and customer needs.
Manager the overall customer support team, including hiring, training, and performance management.
Oversee customer issues and ensure effective and long-term, problem resolution.
Continued development around performance and metrics.
Foster an environment where staff members are comfortable voicing questions and concerns, as well as contributing new ides that driver company growth.
Maintain in-depth working knowledge of our freight needs on a macro or vertical level.
Manage new customer on-boarding process.
Assist with creating Executive Summaries for existing customers.
Establish KPIs to measure customer service team productivity and manage reporting to leadership.
Create and deliver presentations to customers and leadership.
Assess staffing needs and make decisions to ensure productivity and company growth.
Work closely with sales and operations to identify and build our freight density in all areas.
Work with other department heads to achieve the overall division objectives.
Forecast and develop methods to capture opportunities with existing customers.
Maintain a positive work atmosphere by acting and communicating in a manner that represents a good leader and business associate.
Ideal Candidates:
Exceptional leadership abilities with a hands-on approach.
Positive attitude , a mindset of continuous learning, and the ability work cohesively across company departments/divisions.
Minimum of Bachelor’s degree, preferably in business or a combination of education and experience with a trucking/3PL brokerage company in a customer service role managing a customer service team.
5 years or more of customer service management in the transportation industry.
Analytic and data driven .
Experience managing a team including coaching and developing.
Strong interpersonal , communication and verbal skills.
Advantages of Bay & Bay Transportation:
Smaller company atmosphere, where you’re a person, not a number.
Solid company PTO policy, paid company holidays, and 401K.
Full medical, dental and vision insurance options, as well as short and long term disability and life insurance.
New modern office facility with on-site fitness center, standing desks, foosball/games, and much more
Advancement opportunities with various options for growth.
Apply Online
Online applications can be submitted through Workforce Now® . For questions or assistance,contact us.
Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.
#J-18808-Ljbffr
-
Senior Director
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the design,...
-
Senior Director
6 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the design,...
-
Customer Service Representative
2 weeks ago
Eagan, United States Labor Solutions, LLC Full timeJob DescriptionJob DescriptionSummary:The Customer Service Specialist Il is responsible for protecting and maintaining our commitment to the highest levels of customer satisfaction. This position contributes to the growth of the company by cultivating customer relationships with responsiveness, respect, and communication. The Customer Service Specialist Il...
-
Senior Director
6 days ago
Eagan, United States Blue Cross Blue Shield of Minnesota Full timeBlue Cross Blue Shield of Minnesota Senior Director - Utilization Management Eagan , Minnesota Apply Now About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We...
-
Senior Director
6 days ago
Eagan, United States BlueCross BlueShield of Minnesota Full timeAbout Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How Is This Role Important to Our Work? This position is responsible for the...
-
Senior Director
2 days ago
Eagan, United States Blue Cross Blue Shield of Minnesota Full timeAbout Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How Is This Role Important to Our Work? This position is responsible for the...
-
Medical Director
6 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Medical Director will work in Medical...
-
Senior Director
6 days ago
Eagan, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the design,...
-
Store Customer Service Specialist
6 days ago
Eagan, Minnesota, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Medical Director
6 days ago
Eagan, United States Blue Cross Blue Shield of Minnesota Full timeBlue Cross Blue Shield of Minnesota Medical Director - Behavioral Health Eagan , Minnesota Apply Now About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We...
-
Customer Service Representative
1 day ago
Eagan, United States Dahl Consulting Full timeTitle: Customer Service RepresentativeWage: $20-$22/hr W2Location: Eagan, MNContract: 12 monthsWhat you’ll do as a Customer Service Representative:Handle incoming requests from internal and external customers. Be in charge of the auto email generated by our internal master data team to complete alignment set up for distributionLink distributors information...
-
Customer Service Representative
1 day ago
Eagan, United States Dahl Consulting Full timeTitle: Customer Service RepresentativeWage: $20-$22/hr W2Location: Eagan, MNContract: 12 monthsWhat you’ll do as a Customer Service Representative:Handle incoming requests from internal and external customers. Be in charge of the auto email generated by our internal master data team to complete alignment set up for distributionLink distributors information...
-
Director Enterprise Resilience
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.BCBS of Minnesota is hiring a Director of Enterprise Resilience in Eagan, MN. The...
-
Medical Director
4 days ago
Eagan, United States BlueCross BlueShield of Minnesota Full timeAbout Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How Is This Role Important to Our Work? The Medical Director will work in...
-
KidStrong Assistant Center Director
7 days ago
Eagan, United States KidStrong Eagan Full timeBenefits: Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Training & development KidStrong Assistant Director Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our Edina, MN...
-
KidStrong Assistant Center Director
7 days ago
Eagan, United States KidStrong Eagan Full timeBenefits: Bonus based on performance Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development KidStrong Assistant Director Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our Eagan and Woodbury,...
-
Medical Director
4 days ago
Eagan, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Medical Director will work in Medical...
-
Director/Senior Director
7 days ago
Eagan, Minnesota, United States Thomson Reuters Full timeDo you love challenges and thrive in a fast-paced, high-growth environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? Do you think of creative solutions to complex problems and solve them? Do you have experience managing complex, transformative, and innovative technology products, and programs? If so, this...
-
Director/Senior Director
6 days ago
Eagan, Minnesota, United States Thomson Reuters Full timeDo you love challenges and thrive in a fast-paced, high-growth environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? Do you think of creative solutions to complex problems and solve them? Do you have experience managing complex, transformative, and innovative technology products, and programs? If so, this...
-
Director of Sales and Marketing
3 weeks ago
Eagan, United States CorTalent Full timeCompany Overview: Our client is a leading provider of industrial solutions. With a history spanning over 75 years, they specialize in offering comprehensive services including millwright services, equipment installation, maintenance, and metal fabrication solutions to a wide range of industries. Their commitment to quality, safety, and customer satisfaction...
