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Field Service Engineer

2 months ago

Houston, United States Air Liquide Full time

The Global Markets & Technologies (GM&T) World Business Unit delivers technological solutions (molecules, equipment and services) to support the new markets of energy transition, maritime logistics and scientific exploration, in order to accelerate Air Liquide sustainable growth. To support the energy transition, GM&T brings environmentally friendly solutions to the clean energy market with hydrogen energy and Bio-Natural Gas for vehicles, refrigerated transport using nitrogen, but also the treatment and injection of Biogas into the energy grid as a local power source.Air Liquide manufactures a comprehensive line of membrane products for methane recovery from Biomass sources and membranes to recover Helium and Hydrogen as well as to separate air. Our product portfolio includes the most robust and efficient hollow fiber membranes in the industry. Air Liquide's Sale of Equipment (SOE) group provides solutions for purification to meet export pipeline specifications and customer requirements. Through our global network, Air Liquide offers the most reliable and cost effective gas recovery solutions.The Field Service Engineer leads the after sales and startup activities as well as the relationship with operations customers for our SOE (Sales of Equipment) business. This includes troubleshooting the operation of existing systems at customer sites as well as performing preventative and repair maintenance on customer equipment. The SOE business has over 100 Systems operating at customer sites throughout the US and this role is designed to be a support mechanism for the customer and a data source for the business. This role also supports the SOE business in pursuing the addition of customer operations support and troubleshooting agreements to its business model and the Field Service Engineer is the key component of that model. The Field Service Engineer will be a front line representative for the SOE business, and will lead the commissioning and start up of new SOE Systems. He/she will also be a conduit to the System Design and Engineering team for innovative improvements and new product needs based on input from operating customers. The role will report to the Manager of Field Service.Job Location: This position will require a minimum of 50% travel and may exceed 50% travel depending on business needs. Due to the amount of travel this position can be located anywhere within the US.Salary: Salary range for this position in Houston, TX is $100k - $110k with an additional annual target incentive of 9% based on performanceResponsibilities:Demonstrate compliance in process and operational safety at all times, and demand that of others, including plant personnel, visitors, contractors.Perform all activities with safety at the forefront of priorities; serve as a safety role model; promote a high level of safety awareness; adhere to and support continuous improvement of all safety practices / procedures.Act as the customer interface for customer field support and service activities.Provide technical support and expertise related to our systems for customers.Perform troubleshooting activities to assess and diagnose potential issues and corrective actions.Lead project system/equipment installation and startup activities.Participate in systems design reviews and HAZOPs.Serve as a bridge between customers and engineering teams.Provide operational assessment of operating systems, and suggest improvements/optimizations.Provide support as needed to OTF operations teams for Air Liquide-owned and operated facilities.Collect, review, and analyze field data from systems in operation.Support and execute membrane installation and removal in the field.Conduct training for customer personnel for the operation of Air Liquide-supplied equipment.Provide deliverables, including written assessments and operational recommendations required for efficient, safe, productive operations to customers.Perform preventative maintenance and repair maintenance on customer equipment as needed.Able to lift up to 50 pounds as needed; specifically to load membranes into housings.Ability and willingness to travel approximately 50% both domestically and internationally. At times the travel may be in excess of 50%.RequirementsBS in Mechanical, Chemical, or Electrical Engineering or equivalent experience; 8+ years directly related hands-on experience3+ years engineering / operations experience.Electrical drawing understanding and ability to troubleshoot.Industrial Controls experience - AB CompactLogixHands-on experience with industrial process equipment. Experience with process modeling software.Ability to work collaboratively with people and organizations.Knowledge of commonly used business software and technical software specific to our equipment; software includes Google, Microsoft, Aspen/Hysys, and Autocad.Ability to write detailed reports for site visits and develop operational recommendations to improve and/or optimize the customers' system operation.Exceptional problem solving and troubleshooting skills.Demonstrates strong work behaviors including organization, timeliness, dependability, and courtesy to others.Demonstrated history of working unsupervised in remote locations.Experience with Aspen/Hysys process modeling software.Experience in chemical and/or hydrocarbon processing; hands-on field and plant experience preferred.Working experience with membrane systems, including; design, engineering, operations, troubleshooting, and system optimization.Experience with gas separations.Ability and willingness to travel approximately 50% both domestically and internationally. At times the travel may be in excess of 50%.Fluent in English.This position is identified as "safety-sensitive" and is subject to random drug testing in accordance with the current Drug and Alcohol Policy and/or state law.The candidate must have valid unrestricted employment authorization in the U.S. and must not require visa sponsorship now or in the future.Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. For more information you can go to Air Liquide Benefit OfferingsOur Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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