The primary responsibility is to assist guests by scheduling services for individuals and large groups, checking in guests for their appointments, and provide a general spa orientation upon arrival. The spa receptionist will confirm appointments with guests, answer any questions about the services at the spa, and collect payment for the services. Throughout the day the spa receptionist is expected to update the schedule for any appointment additions or changes.

Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs a must.

Benefits

Olympia Hospitality's comprehensive benefits package is designed to support our team members' well-being and financial security.

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Welcome guests to the spa in a warm and courteous manner, ensuring a positive first impression and providing assistance as needed.
• Greet guests upon arrival, check them in for their appointments, and ensure that all required paperwork and consent forms are completed accurately and in a timely manner.
• Provide information about spa services, packages, promotions, and amenities to guests, and assist with booking appointments based on their preferences and availability.
• Manage the spa appointment schedule using the booking software, ensuring that appointments are scheduled efficiently and effectively to maximize therapist and treatment room utilization.
• Confirm appointments with guests via phone, email, or text message, and follow up to remind them of their upcoming appointments and any pre-appointment instructions or preparations.
• Respond promptly and professionally to guest inquiries, requests, and concerns, both in person and via phone or email, and provide information, assistance, or resolutions as needed.
• Address guest feedback and complaints in a courteous and empathetic manner, and escalate unresolved issues to the spa manager or supervisor for further assistance.
• Maintain a clean, organized, and inviting reception area, including stocking supplies, organizing retail products, and ensuring that promotional materials are displayed attractively.
• Perform various administrative and clerical tasks to support the efficient operation of the spa, including data entry, filing, copying, scanning, and maintaining accurate guest records and documentation.
• Process payments for spa services, retail products, and gift certificates, and reconcile cash and credit card transactions at the end of each shift.
• Assist with inventory management, including monitoring stock levels of retail products and supplies, placing orders as needed, and conducting periodic inventory counts.

Skills Required

• Ability to work cohesively with all Spa areas and co-workers, as part of a team (i.e. interacts/communicates appropriately with guests and team; legible written communication.) Ability to learn/perform tasks efficiently and safely, with a focus on details. Follow instructions and read safety labels on chemical bottles. Ability to prioritize, organize, and follow-up with clear and quick thinking, maintaining concentration, and making concise decisions

Experience/Education

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required

Physical Demands

• This position is physically demanding and requires extended periods of walking, standing, bending, kneeling, climbing ladders and lifting up to 65 pounds. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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