Import Agent
2 weeks ago
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
PURPOSE
The Import Agent handles day to day operations pertaining to Ocean/Air Imports and acts as a liaison with the Customer Service Department
PRIMARY DUTIES & RESPONSIBILITIES
- Handles day to day operations, for both Ocean/Air Imports
- Updates/KPI/Data Compliance/invoicing, auto-rating requirements.
- Tracks and traces import ocean/air cargo from departure to arrival
- Completes data entry, status reports, monitors shipment status
- Maintains Job Management WIP/ACRL
- Reviews documentation to ensure it is complete and compliant.
- Coordinates cargo movement with Ocean/Air Carriers, and trucking companies
- Receives/Reviews documents, Bills of Lading, MAWB, HAWB
- Communicates daily with vendors, carriers, various service providers
- Completes invoicing and cost confirmations for proper Job Management
- Potentially cross-trains with other departments for experience growth
- PAVE complete the tasks in the system.
- Other work as assigned by management
- Maintains cost effective job processing.
- Processes Accounts Receivable as necessary
- Maintains job profitability/job management.
- Ensures all processing is aligned within the company's internal KPI's.
- Records all accidents and incidents immediately.
- Acts promptly in reporting any emergency and environmental incidents situations.
- Notifies their manager immediately of any emergency situation or environmental incident.
- Always takes seriously both their own safety and the safety of others.
- Takes an active role in identifying hazards and unsafe behaviours in the workplace by reporting any hazards and incidents quickly
- Turns up fit for work and immediately reports any unsafe behaviour.
- Suggests improvements that will give Toll a competitive advantage.
- This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
- Ability to occasionally lift to 10 lbs. required.
- Ability to talk and hear required.
- Ability to perform repetitive motions required.
- Ability to occasionally move inside the office.
- Must be able to remain in a stationary position for x amount of time.
- Ability to move or position self to reach, lift, climb, balance, stoop and crouch required.
- Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required.
Essential Minimum Qualifications
- High school diploma or GED
- 5 years in global forwarding Import with operations and customer service experience
- Bachelor's degree.
- DG certification - Knowledge.
- Cargo Wise / AS400 system.
- Microsoft Programs (Word/Excel/PowerPoint).
Technical
- Knowledge of Global forwarding operations
- Computer skills, including good knowledge of Microsoft Office
- Experience dealing with customers, with a strong customer focus and service ethic
- Methodical, planned and organised with strong attention to detail.
- Good time management
- Cargo wise one system software experience preferred.
- Results-orientated and resilient
- Strong numerical and analytical skills
- Analytical with proven problem-solving skills
- Follows procedure
- Planning, organisation, and execution skills
- Client focused with strong service ethic and skills
- Interpersonal/Communication skills, especially listening
- Excellent written/verbal communication skills
- Team worker, with a natural tendency towards collaboration
- Energetic, with a positive attitude
- Self-confident and willing to take responsibility
- Keen to learn and grow
- Ability to balance & meet the expectations of the client, Toll & shareholders
- Self-management - takes responsibility for tasks, agreed timeframes and outputs
- Attention to detail.
- Flexible to changing priorities and operational needs
- Ambition to progress their career within Global Forwarding
- Exceptional personal standards of honesty, integrity and professionalism
- Results orientated; achievement driven
- Intelligent, lateral thinker
- Initiative & leadership, confident self-starter
- Positive attitude
- Respect & empathy
COMPENSATION
Annual of $65,000 to $70,000
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.
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