Outlet Store Associate

3 weeks ago

Sturtevant, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time

The Outlet Store Associate is responsible for maintaining the outlet store environment with prompt and accurate product placement, stock rotation and salvage. This position meets individual and outlet production goals.

RESPONSIBILITY LEVEL:

Contribute to the Goodwill Mission by maximizing the value of our donations. Maintain outlet store environment with prompt and accurate product placement, stock rotation and salvage. Meet individual and outlet production goals.

PRINCIPAL DUTIES:

1. Ability to distinguish between quality product, sorts and separates recyclable, salvage and garbage items and place in appropriate containers/bins.

2. Maintain product safety and recognize CPSC non-saleable merchandise.

3. Communicates to outlet store management about any issues with quality of donated product, low levels of product, need for supplies and suggests ideas for process improvement.

4. Uses pallet jack to retrieve product or remove salvage, dumps garbage and breaks down boxes to reduce downtime.

5. Pulls full commodity bins to the staging area, set up and label bins accordingly.

6. Places product and supplies in the correct area according to outlet store environment standards.

7. Provides exceptional customer service answering questions and alerting management with customer concerns or when customers need additional support.

8. Ensure customers are abiding by shopping rules. This would include crowd control to ensure customers are not shopping tables until the go ahead is given by outlet store associate.

9. Operates equipment and/or machinery correctly, safely and responsibly.

10. Safely moves properly priced and tagged furniture to the floor, arranges in an orderly manner and assist with customer furniture carry out requests.

11. Maintain the outlet store environment standards to ensure a clean, friendly and safe environment for all internal & external customers.

12. Other duties as assigned.

REQUIREMENTS:

1. Retail or production experience preferred.

2. Work varied schedule and flexible hours.

CORE COMPETENCIES:

1. Appropriately manages downtime by working independently and responsibly.

2. Projects a positive image of Goodwill to customers in actions and appearance.

3. Maintain confidentiality of sales information.

4. Ability to operate heavy machinery including a pallet jack, floor scrubber, tipper and baler.

5. Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.

6. Basic reading, writing and math skills.

7. Smiles and greets customers and donors.

PHYSICAL/SENSORY DEMANDS:

1. Able to safely move throughout the property.

2. Able to stand, bend, reach for duration of shift.

3. Able to lift 75 pounds and push and/or pull cages weighing 600 pounds.

4. Able to grasp merchandise.

5. Able to visually observe merchandise.

6. Able to hear and respond to internal paging system and warning devices on custodial equipment and forklifts

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