Manager, Single Stop

Under the guidance of the Project Director, the Single Stop Manager manages processes and services that provide public benefit assessment, education and application assistance to student clients at Community College of Philadelphia. In addition, this position assists the Project Director in managing outreach efforts and connecting client students with other services within the local community and other departments at the College. This position is primarily located at Main Campus but requires travel to all College Regional Centers as needed. This position is grant funded. Employment is based upon continuation of grant funding.

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College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Manage intake benefits screening, application assistance, troubleshooting and advocacy for Single Stop student clients and facilitate referrals to partnering service providers.
• Perform highly specialized independent work of a complexity that demonstrates leadership such as meeting with city officials to work through logistics of ensuring student aid applications are processed as issues are presented and coordination of multiple campus wide programs and services that bring together departments across divisions (financial literacy, tax preparation, mental health support, and more).
• Demonstrate proficiency in managing the city software system that reviews and assigns benefits to Philadelphia citizens; accessing the system to help with the welfare and support of our students.
• Provides supervision for direct reports and work study students.
• Supports the work of the Director by overseeing both internal and external referrals of students to various departments, city agencies, and city nonprofits. These referrals range from food insecurity, housing insecurity, public benefits, sexual abuse, mental health support, and more. There are dozens of external partners that require regular communication to maintain relationships and emergent communications as emergencies happen.
• Design and implement major department systems such as the launch of Roary's Market, the upcoming growth of our snack rack to a full-fledged food marketplace to help address food insecurity with academic, city, and donor partnerships. Additionally, this position will be responsible for implementing a system that uses Starfish, Canvas, and other campus existing software into the day to day operations of the department.
• Serve as a significant contributor to technical and practical planning for the department and college.
• Build and manage strategic relationships across college campuses, conduct informational sessions and outreach activities to attract student clients to Single Stop services.
• Recruit, train and work with student volunteers to support outreach efforts and promote Single Stop services/initiatives.
• Assist the Project Director in the planning and implementation of service-related activities at Main Campus and Regional Centers, including workshops and individual sessions.
• Work in collaboration with the Project Director to ensure efficient operations of the Single Stop offices at the Regional Centers through a combination of direct service and program coordination.
• Establish, launch and maintain the Basic Needs Assistance Fund ( BNAF ) and develop an assessment tool to evaluate BNAF effectiveness.
• Follow-up with both student clients and partnering agencies regarding activities, referrals and outcomes.
• Using Single Stop's database, manage documentation in an accurate and timely manner student client assessment, case management, outcomes and referrals.
• Participate in relevant trainings, community meetings, councils, roundtables and committees.
• Manage program research, development and assessment to ensure the continually growth of the department using Single Stop USA best practices and partnering with other institutions also within the Single Stop Network to improve services and outreach to students.
• Assist the Director in the day-to-day operations of Single Stop through a combination of direct service and program coordination.
• Manage the day to day operations in the absence of the Director.
• Work closely with Single Stop USA and appropriate local partners.
• Support outreach efforts to service providers, including volunteer management and coordinate flow of student participants into Single Stop.
• Demonstrate the ability to work independently and make decisions that align and support the college's mission and values.
• Manage campus-wide programs and initiatives as needed
• Deliver quality customer service to both internal and external constituents in a professional helpful and courteous manner.
• Demonstrate a commitment to the advancement of the College's student success agenda.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic background.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Perform other duties as assigned.

• Bachelor's degree required. Any and all degrees must be from a regionally accredited institution of higher learning.
• Five years (5) of direct and social services counseling experience required;
• Supervisory experience required.
• Experience with and commitment to working with low-income families and individuals required.
• Experience in a high volume, fast-paced environment with the ability to perform several tasks concurrently, keep organized and detailed records, complete necessary paperwork and meet deadlines required.
• Excellent public speaking skills with outstanding interpersonal, verbal and written communication skills required.
• Ability to perform highly specialized independent work of a complexity that demonstrates leadership.
• Proficiency with Microsoft Office applications including Word, PowerPoint and Excel required.
• Excellent interpersonal, verbal and written communication skills required.
• Excellent time management, attention to detail, critical thinking and organizational skills required.
• Commitment to a student success agenda required.
• Ability to manage multiple priorities required.
• Ability to work flexible and evening hours, as needed, required.
• Ability to work independently and use independent judgment in making administrative/ procedural decisions with minimal supervision required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

• Experience with an emphasis in benefit access, housing and/or advocacy preferred.
• Experience with SNAP / TANF benefits preferred.
• Experience working with large client population strongly preferred.