RMA / MRB Planning Coordinator

4 weeks ago

Lake Forest, United States Advantest Full time

Job DescriptionRMA / MRB Planning CoordinatorAdvantest Test Solutions, Inc. (ATS) is looking for an RMA / MRB Planning Coordinator to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world. The ideal candidate will be self-motivated, proactive, hands on and logical to work successfully in a stimulating manufacturing environment. This is an onsite position.Essential Duties ResponsibilitiesRMA Order Management:Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.Process customer repair purchase order into company Oracle ERPWork with program managers and other functions to manage order/parts to ship on time per customer requests.Coordinate with production, quality, planning, and procurement for repair completion dates.Generate shipping documents related to repairs (system or manual).Follow all SOX requirements related to order processing and invoicing.Formal Quote Generation:Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.Assist with obtaining necessary approvals for repair pricing, etc.RMA / MRB SupportAcquire and maintain a thorough knowledge of all products and services related to RMA MRBGenerate and issue RMA numbers to customers upon request. Create, update, distribute and maintain RMA / MRB reports as needed.Manage backlog of RMA's / MRB.Follow up on all open, outstanding, un-returned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).Follow up on all open, outstanding, un-returned MRB items with suppliers (flag when appropriate and help to determine next steps).Attend or facilitate meetings and projects related to the RMA / MRB subject matter. Overall responsibility for exceeding key metricsContinuously and proactively reviews process and defines strategies to optimize process.All other duties as assigned.RequirementsQualifications / Requirements Associates degree or 2+ years of equivalent experience.Proficient with Microsoft Office (especially Excel) and Microsoft Outlook.Professionalism, Initiative, desire for career progression.Superb organization skills with strong attention to detail.Ability to multi-task between multiple departments and meet deadlines.Strong written and verbal communication skills, mature attitude, customer service experience.High focus on details and accuracy.Ability to prioritize activities and multi-task in a fast-paced environment.Effective problem-solving skills.Experience in Oracle is a plus.This is an on-site role in our Lake Forest, CA office.

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