Supervisor/Manager, Client Services

3 weeks ago


San Diego, United States Amprion Full time

Responsible for delivering the highest level of customer service to physicians, nurses, and other health care associates through email, telephone, and fax assisting clients with patient laboratory information, questions, and results.

Minimum Qualifications : Associate degree in Arts/Science. Bachelor of Arts/Sciences preferred.

A minimum of 5-7 years relevant client services work experience associated with a medical/diagnostic laboratory, health care, pharmaceutical or related industry.

Two years as a supervisor/manager of a client services department required.

Proven ability to establish and maintain professional and courteous customer/client rapport, adept at keeping accurate correspondence records and logs.

Knowledge of clinical laboratory and/or healthcare processes.

Clinical trial and/or related experience desired.

Billing experience highly desired.

Essential Duties:

Partner across the organization with Clinical Laboratory, Sales/Marketing and Management team members to promote a patient/client focused experience aligned with the company vision and goals.

Strong verbal and written communication skills, problem-solving, time management and organizational skills.

Must demonstrate exceptional active listening skills, politeness, and tact, and be able to function in a high-pressure environment.

Experience with Microsoft Word, Excel, Office, SharePoint

Respond to client emails, phone calls and fax inquiries requesting information or results promptly and courteously.

Follow up with physician’s offices on missing requisition information and/or specimen issues.

Billing Support : Upload required data in to billing system, provide information to billing staff to respond to insurance and Medicare requests, contact providers to request additional information (ICD-10, medical records, etc.).

Sales and Marketing Support : Enter and maintain onboarding documents forwarded by sales team, coordinate with sales team for clinician inquiries, provide customer/outward facing materials to sales team as requested.

Other duties as assigned

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Compensation package:

Bonus opportunities

Stock options

Schedule:

8 hour shift

Work Location: In person

#J-18808-Ljbffr



  • San Jose, United States VCA Animal Hospitals, Inc. Full time

    Client Service Supervisor Are you looking for the next step in your career? Are you ready to lead a great team in our mission to provide excellent medicine and quality service? Our team at VCA Crocker Animal Hospital is seeking a Client Service Super Client Service, Supervisor, Business Operations, Hospital, Patient Care, Manager, Animal Care, Business...


  • San Diego, United States IPS Group Full time

    Company : IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card...


  • San Diego, United States IPS Group Full time

    Company:  IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit...


  • San Diego, United States IPS Group Inc Full time

    Job DescriptionJob DescriptionCompany:  IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known...


  • San Diego, United States Triumph Financial Full time

    Job Description Position Summary: The CSR supports the administration and processing of client funding requests and provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving disputes, verification and risk management in accordance...

  • Client Manager

    1 month ago


    San Diego, California, United States Marsh McLennan Agency Full time

    The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business...

  • Client Manager

    3 weeks ago


    San Diego, California, United States Marsh McLennan Agency Full time

    The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business...


  • San Diego, United States Banfield Pet Hospital Full time

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently...


  • San Diego, United States Triumph Financial Full time

    Job Description Position Summary: The CSR supports the administration and processing of client funding requests and provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving disputes, verification and risk management in accordance...


  • San Diego, United States Vcajobs Full time

    **Client Service Representative** Category: Hospital Client Service Location: San Diego, CA, US **Job Description:** Job Description: Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is...


  • San Diego, United States Banfield, The Pet Hospital Full time

    Live and exemplify the Five Principles of Mars, Inc. within self and team.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through through a productive and efficiently...


  • San Diego, United States TalentLink Solutions Full time

    Company Overview:RemoteLink Solutions seeks to establish itself as the premier back-office solution for independent financial advisors nationwide. Our solution allows an advisor to fill the need for an assistant without taking on the liability, training, and management of hiring an employee. In some cases, we may be helping advisors who want to grow but are...


  • San Diego, United States TBK Bank, SSB Full time

    Join Triumph Business Capital!At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone...


  • San Diego, United States TBK Bank Full time

    Join Triumph Business Capital!At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone...

  • Client Manager

    4 weeks ago


    San Diego, California, United States Marsh McLennan Agency Full time

    SummaryThe Client Manager will provide advanced technical support to Client Executive Service as well as continue to perform the Client Administrator duties for existing clients, working in conjunction with other team members. In addition, the Client Manager may occasionally perform in the capacity of a Client Executive Service for specifically assigned...


  • San Diego, United States VCA Antech, Inc. Full time

    Client Service Representative VCA Pacific Petcare Animal Hospital is seeking an experienced Client Service Representative to join our team in delivering excellent customer service and caring professional medical care to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain...


  • San Diego, United States Raymond James Financial Services Full time

    Job Description Description Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to...


  • San Diego, United States TalentLink Solutions Full time

    Company Overview:RemoteLink Solutions seeks to establish itself as the premier back-office solution for independent financial advisors nationwide. Our solution allows an advisor to fill the need for an assistant without taking on the liability, training, and management of hiring an employee. In some cases, we may be helping advisors who want to grow but are...


  • San Diego, United States Raymond James Financial Services Full time

    Job Description Description Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to...


  • San Diego, United States BDT & Associates, Inc. Full time

    Job Description Job Description Benefits: 401(k) Bonus based on performance Seeking a high quality, self motivated, standout candidate who embodies and upholds our CORE values. Do you lead with honor, have integrity and the ability to build strong lasting relationships with our clients with the ability to balance work and life? Candidate must provide...