Volunteer & Engagement Manager

The

Volunteer & Engagement Manager

is fully committed to the mission of Habitat for Humanity as set forth in the affiliate covenant and works with the Development Director, in collaboration with all staff members, to disseminate information, recruit, educate, orient and retain affiliate volunteers while ensuring that volunteers have positive, productive experiences.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned Communicate with all areas of the organization to identify volunteer needs. This includes the timing of builds and maintaining an adequate number of volunteers for ReStore, construction and special events. Identify new volunteer opportunities, capacity building projects and partnerships for HFHS. Ensure that partner homebuyers have volunteer opportunities throughout the organization and access to flexible scheduling in order to complete their required sweat equity hours. Lead outreach, promotion, recruitment, scheduling and assigning, and retention of volunteers in conjunction with HFHS needs, goals, and objectives. Work with the Marketing Manager to maintain and promote volunteer opportunities via website and social media. Manage “volunteer@habitat” email account with timely responses or dispersal of emails to the appropriate staff member. Screen and place volunteers for specific needs; design and implement methods for timely and effective information, screening, response, and scheduling of all volunteer inquiries. Manage volunteer assignments and scheduling for key HFHS events, including Give5, Day of Caring and Women Build activities. Be aware of potential obstacles to volunteer scheduling (e.g., technology, literacy) and include flexible opportunities to include all who want to participate. Regularly evaluate volunteer programs with department heads to retain and improve ongoing volunteerism. Complete all paperwork and maintain good relationships with all of our long-term volunteer agencies, and work training and light duty associates. Record volunteer hours for activity reports. Maintain volunteer database with up-to-date, relevant and accurate information. Attend college/university Habitat Chapter meetings and assist with setting goals and collecting annual Memos of Understanding. Develop, disseminate, retrieve, and file volunteer sign up forms, waivers, safety guides, and volunteer experience surveys. Conduct Background checks Maintain onboarding/offboarding procedures for ReStore and Construction volunteers Develop and lead a formal volunteer recognition program, including recognition events Assist with and participate in HFHS special events such as home kickoffs, house dedications and fundraising events. Assist in other areas of the Development Department as needed

COMPANY BENEFITS 3 weeks paid time off in the first year 11 Holidays (includes employee’s birthday) Benefits offered

KNOWLEDGE, SKILLS, AND ABILITIES Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team. Excellent organization and time management skills Enthusiastic, teamwork focused, and strong customer service orientation Self-motivated and able to work independently Ability to multitask with strong attention to detail Strong interpersonal, verbal and written communication skills Able to relate to staff, volunteers, donors and patrons of HFHS with tact, diplomacy and flexibility Working experience and knowledge of volunteer cultivation, retention and recognition Ability and skill to motivate and retain volunteers Proficient in all Microsoft Office products including Word, Excel, Publisher, and PowerPoint Broad working knowledge of database management Flexible and willing to grow with this role, and be present at job and event sites Ability to synthesize complex or diverse information, research and collect data, use intuition and experience to complement data and design workflows and procedures Work with and present numerical data effectively Understand and follow detailed written and oral instructions Ability to understand and utilize computers and other technology Working knowledge of office machines, multi-line phone system, email, and web page updates

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS 1-2 years of demonstrated success in recruiting, coordinating and recognizing a large volunteer base, and coordinating multiple projects simultaneously. Valid and clean driver’s license Knowledge of CRM software preferred Bachelor’s degree preferred

PHYSICAL CONTEXT AND WORK ENVIRONMENT Must be able to see, read documents, and use a computer Must be able to hear well enough to communicate with team members, partner homebuyers, volunteers, and the general public Must be able to sit for long periods of time Must be able to move about the work area, at job sites, and at community events Must be able to type and use equipment and electronic devices Must be able to occasionally climb, stoop, or kneel to file documents and remove supplies or other items from the storage room Some evening and weekend communications and events required

The Volunteer & Engagement Manager position salary is $40,000 annually. Applicants are encouraged to apply at Habitat Springfield MO with your cover letter and resume.

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Location: Springfield, Missouri State/Region: Missouri Job Type: Employment Type: Affiliate Job Function: US Affiliate Travel: About Habitat for Humanity

Habitat for Humanity , founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us. We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.

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